I tried several different mechanics in Houston before I finally found James Lee, Larry and the guys at Specialized Auto. They’re great! I’ve been with them now for three years. They helped me fight to save my 1994 Volvo 850 and then helped me through the initial inspection and maintenance on my next Volvo, a 2004 c70. Even though I’ve since moved out of state, I still call them for advice. I trust them with my car, its care, my money and my time.
They excel at service. They never did anything to my car without my permission. They always explained their assessment of the car and its needs clearly and until I understood it all well enough to make smart decisions. They also took great care to help me understand when a repair was a must-do and when something could be delayed and always counseled me how to best use (or save) my money. When needed, one of the guys would even give me a lift to work while my car was in the shop. And then, after my first car died, they even let me leave it at their shop for free until I figured out how to donate it to National Public Radio. Specialized Auto is very kind, very accommodating and very smart at customer service.
In summary, they are the best at Volvos in Houston, and the fairest and most honest mechanics I’ve ever met. If I ever return to Houston, I’ll definitely take my car back to them. I recommend everyone do the same.