I am a new customer to Spa Milan after stopping a lady in the local HEB and asking her where she got her hair done because I really liked it. She told me to go to Spa Milan and ask for Jacqueline to do my hair. I made an appointment and when I first walked in the salon I knew I'd found the right place for me. I was greeted warmly and efficiently by the lady at the front desk (not ignored like some snooty salons) and immediately Jacqueline came out and introduced herself. I had my roots touched up, a hair cut, and a few highlights and my hair looks fabulous. Jacqueline knew exactly what I wanted with minimum input from me -- and she told me what would work and what wouldn't. The other stylists were friendly and said ""hi"" when they walked by (unlike the other high end places). The girl who shampooed my hair was delightful and I felt right at home on my first visit which is unheard of in the ""hair"" business. I've been to the best (Toni & Guy) and I've been to the worst since moving here from California 4 years ago. I've found my home at Spa Milan - they are the BEST!!! And the owner was there when I was leaving and she was wonderful, chatty, and friendly (my kind of people).