My family has been using Southwinds travel to book our travel and hotels. I travel extensively to South America, Europe and domestic. My 3 sons travel a few times a year from their schools to LA and back. They also travel to the far east.
Lucia of Southwinds has taken care of us for the past 20 years. We have never thought of using anyone else or booking Internet flights. Extensive travel presents challenges and change of plans. Lucia has always been there for us and has handled dealing with the airlines for changes and other problems we run into.
She is always available, goes to bat for us and more often than not soaves the problem.
We've recommended Southwinds to our friends and it's always worked out.