I spend several hours a month in this ER because of my work. And I must say that when I'm there, as frustrated as I am with the construction (it's different every time I go) I am very impressed with how they treat my clients, and our program. We are given a special waiting room and exam room. Speical nurses, and special attention. I'm thankful for that. They do need more staff, or better management of the staff they have, because the wait times are long. But I think it's the same across the country with ER care.