I love the big office supply and computer stores, but the service isn't always great. Southgate computers, on the other hand, has very good customer service. I needed a part for installing a new dvd drive. I didn't even know what is was called. i just explained it and they actually gave me the part for free. they had a box full and they just gave me one. Granted, it may have been a 10 cent part, but it was what I needed. I also bought a computer mic there. their prices are good. parking isn't great, but service and price make up for it.