I should preface by saying that I've only eaten here twice. Sadly, both times the food was average and the prices were high.
The most recent visit, this past Sunday, some friends and I dropped in for brunch. They serve the full menu, plus some brunch-specific items. Since I was in the mood for actual brunch, I ordered an omelette, which was supposed to come with assorted sides. When I made the order, the waiter asked if I wanted the sides? Why would I not? He presented it as if they cost extra, but then later admitted that they came with the meal. Confused??
The food and drinks arrived. For my meal, the biscuits were supposed to come with jelly: none included and the waiter was nowhere to be found, despite low volume in the restaurant. The omelette had several shells in it. Not even remotely appealing. Then, after drinking half of my beer, I noticed a long black hair sticking to the side of the glass. Disgusting. Also, the bathrooms were filthy.
Some of this is forgivable, but most is not. It the food were like $6, I might forgive it. But for $12 an omelette, and $6 for a draft beer, I would expect better quality and service. The truth is, the food just isn't that good. It's like eating at TGI Fridays, but with worse service, filthier accommodations, and higher prices. If you think their BBQ is good, you have never had good BBQ. If you think their prices are fair, then keep supporting them, because I won't.