My son took his school pictures in the fall. When I realized it had been a few months since picture day, and I still had not received the photos, I emailed the studio to inquire about the delivery status. Philomene at the studio responded immediately. Philomene advised the photos had been sent to me already and asked to confirm my address.They had my correct address. I figured the photos had been lost in the mail and I would never see them. However, without question (other than confirming my address), Philomene advised that she would reprint my order and I received them 2 days later! BTW, I was very pleased with how my son's photos turned out, too!