This place was great for one thing and one thing only--a very low mortgage interest rate. Otherwise, we were very unimpressed. They initially overcharged us on several parts of our closing costs (all of which were corrected at our request, but it was still frustrating to have had them show up incorrectly at all!). When we've gone into the bank, they are friendly, but don't seem particularly knowledgable. For example, I asked a teller a question about cashier's checks. She said that their customer service desk would be able to handle the transaction for me. After waiting 30 minutes in line for the customer service desk, they told me that they couldn't do the transaction at their location at all...Very frustrating.
PROS: Great Rates
CONS: Poor service