I purchased a new 2011 535i through European Delivery. When the car was delivered at the West Coast and through the dealer, it had a damaged rear bumper. They blamed it on VDC or port transportation and agreed to reimburse me for the $1600 repair I paid out of pocket and sort out the insurance paperwork through BMW; after it was done, my original salesperson had left the dealership. After innumerable email communications and hiding that fact my salesperson was MIA for weeks, they said it was not their problem and refused to reimburse me for it. After four frustrating months, it appears this dealer has systemic management problems and should be avoided. Senior managers would not even return a phone message after someone spent $60K in their delearship. DO NOT BUY A EUROPEAN DELIVERY VEHICLE THROUGH THIS DEALER! An otherwise great experience has been ruined by their internet department whose sole motive is the quick flip/sale with no care about the customer after the sale. BMW USA has acknowledged they can do nothing from their end about this company in transition....evidently their lack of quality assurance and customer service.