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South Bay BMW - 12 Reviews - 18800 Hawthorne Blvd, Torrance, CA - BMW Dealers Reviews - Phone (877) 692-8022
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South Bay BMW

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18800 Hawthorne Blvd (at Just North of 190th Street)
Torrance, CA 90504
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(877) 692-8022
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South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA
South Bay BMW - Torrance, CA

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Reviews

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Best

Bought my first BMW (sorry- not from South Bay) last year and have taken here for both services so far. It's close to my office and they offer shuttle service so very convenient....

Worst

Watch out For South Bay BMW's service department! Pros: they write service with a smile Cons: The smile is probably because they are writing up a phoney service order

Service department 5/2/2012

They can not fix simple stuff. They wait until car is out of warranty to make money. Pros: null Cons: null more

High Five to the service center 2/12/2012

Bought my first BMW (sorry- not from South Bay) last year and have taken here for both services so far. It's close to my office and they offer shuttle service so very convenient. The customer service is really good = very attentive to every detail . Got to be one of the best in LA. Pros: null Cons: null more

BUY A NEW CAR AND PAY $1600 FOR THE OPTIONAL DENT PACKAGE 1/17/2012

I purchased a new 2011 535i through European Delivery. When the car was delivered at the West Coast and through the dealer, it had a damaged rear bumper. They blamed it on VDC or port transportation and agreed to reimburse me for the $1600 repair I paid out of pocket and sort out the insurance paperwork through BMW; after it was done, my original salesperson had left the dealership. After innumerable email communications and hiding that fact my salesperson was MIA for weeks, they said it was not their problem and refused to reimburse me for it. After four frustrating months, it appears this dealer has systemic management problems and should be avoided. Senior managers would not even return a phone message after someone spent $60K in their delearship. DO NOT BUY A EUROPEAN DELIVERY VEHICLE THROUGH THIS DEALER! An otherwise great experience has been ruined by their internet department whose sole motive is the quick flip/sale with no care about the customer after the sale. BMW USA has acknowledged they can do nothing from their end about this company in transition....evidently their lack of quality assurance and customer service. Pros: null Cons: null more

Great Service 10/13/2011

I've had great service the last three times I've gone in to South Bay BMW. I love the service and I love my car, and I would highly recommend this place. Thank you so much! more

Services rocked so good 9/15/2011

I have to admit, going to South Bay BMW in Torrance, CA was a trip. Yes, it was terrible that my car, a 2006 M3 convertible, had to be serviced for hitting a speed bump a little too fast. But that's the price of joy. more

Customer service 9/15/2011

South bay BMW has always shown me such great service. Everyone is very understanding, and always do their best to make me happy. My service advisor mark caudillo was awesome. I will refer any of my friends who own a BMW to go to south bay BMW!!! You will be very happy! Thanks south bay BMW! more

Did a good job 9/5/2011

The did a good job for me. Got me a loaner too. more

Great Service 9/3/2011

I read the reviews on here and figured with only 2 bad reviews in 7 years it must be pretty good. more

Very professional - Tons of cars 9/2/2011

I have purchased several vehicles from SBBMW and each time I have been more than satisfied with the service. They always have tons of cars and are pretty competitive with their pricing. I typically don't do a lot of reviews but I felt that I needed to speak-up given some of the very negative reviews on this site. more


Will rob you blind 1/19/2011

If I could give no stars I would. If you want a Mini GO SOMEWHERE ELSE!!!! The worst customer service imaginable. Call after call and no one will ever call you back. Sales will lie through their teeth to get you into a car. Service Dept. is full of liars and cheats. Below is a letter written to the Manager. It's been 2 days now and he won't return may calls or write back. more

Service Department will rob you with a smile 10/13/2008

Watch out For South Bay BMW's service department! Pros: they write service with a smile Cons: The smile is probably because they are writing up a phoney service order more
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The South Bay BMW difference is that our customers become VIPs. Stop in and see the difference.

Owner Message

  • South Bay BMW provides the 'Ultimate Experience" to all of our customers whether it's in the showroom, service department or in the Southern California community. The 'Ultimate Experience" includes a BMW awarded 'Center of Excellence' store for outstanding customer service.

    The South Bay BMW "Match Plus" pricing promise means we will AT LEAST MATCH any local BMW Dealer's price on the same equipped 2011 0r 2012 BMW and you get all the extras including the South Bay BMW VIP Program. Receive exclusive VIP member benefits including free hand car washes, free LAX drop offs, your choice of BMW loaner cars, FREE nitrogen for your tires, in service iPad with WIFI and more!

Additional information

  • Hours:

    Service Center Hours: Mon-Fri: 7:00AM - 6:00PM Sat: 8:00 AM - 4:00 PM Sun: Closed Dealership Sales Hours: Mon-Fri: 8:30 AM - 9:00 PM Sat: 9:00 AM - 7:00 PM Sun:10:00 AM - 7:00 PM
  • Payments:

    Master Card, Visa, Discover
  • Neighborhoods:

    Northwest Torrance
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