After purchasing our Explorer, we wanted an overhead DVD player installed. We called Sounds on Wheels and asked what they could recommend. We settled on a Myron & Davis player and they promptly installed it for us. The player never worked right, but my husband and I kept forgetting to call and have it taken care of. We finally did yesterday and they had us bring it in that day. By the following day, they had completely replaced the unit. Now THAT is standing behind a product! I was extremely impressed by their customer service.