Ok. I'm a person who eats out a lot, and therefore have seen a lot. But I think I'm a tolerant sort, and allow for some variation in service, etc. at a restaurant. I have also never written a bad review (or much of any review, for that matter) before.
However, based on my dining experience at Sorrentino tonight, I would advise you to avoid this place like it was a festering incubus of viral plague. Not kidding.
Setting: Friday night, 9 PM. Maybe 5 tables with diners. Jazz quartet playing way too loud to chat. Seated immediately; menus take 10 minutes to arrive. Waitress has alcohol on breath as she leans in close to (slurringly) ask us for our order. This is a joke, right?
Simple light meal order - 3 lasagnes, 1 plate of spaghetti. No big deal, right?
Bread basket comes. 4 half slices of what appears to be Wonder Bread for 4 people. We have a chance to polish this off fairly quickly, since we wait 30 minutes for any food to arrive. During this time, our waitress is wandering around the room, conversing loudly, sitting on guests' laps, etc. The older woman behind the hot line counter has to ring a bell (also a rather amateurish touch) 2-3 times to attract her attention to pick up orders.
Our order finally arrives. Small square of lasagne. Cool throughout; frankly cold in the middle. 15 bucks. Spaghetti sauce tastes like it comes from a can. Menu said sauce had basil as ingredient - no green in there, mate. 14 bucks.
We ask for some more Wonder bread as the plates arrive; basket taken, never comes back.
Frustrating and disappointing. Like that bread basket, we won't be coming back.