Just for future shoppers-- I checked into this statement. I always shop around before I purchase anything, I get online and read reviews and then go to the stores. I had never heard of Sofas & More until I googled furniture. I read quite a few and this one stayed in my mind, but I still went to the store. I was shopping for a new sofa. I drove to Halls from my home in West Knox. When I went in I was greeted by a very nice lady who was not pushy. I felt very comfortable there. We had coffee while she showed me different sofas in the store. I was only looking for one sofa but I bought a whole living room set for the price I thought I would pay for the sofa. While I was paying I asked about this review. My sales person asked someone there about it and I was informed the review had been on a Special Order product that the store doesnt carry all the time but they had tried to work it out with the customer with no success. The product was a tempurpedic that had a 90 day trial but you have to pay the shipping back to the manufacturer if you don't like it. Apparently this person didn't want to pay the shipping or work anything out because I am very happy with my purchase and definitlely will be going back!
Pros: Great Selection, Very Helpful, and Cheap Prices!