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Sobieski - 156 Reviews - 14 Hadco Rd, Newark, DE - Builders & Contractors Reviews - Phone (302) 993-0212

Sobieski

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14 Hadco Rd
Newark, DE 19702
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(302) 993-0212
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Reviews

( 100 )
( 26 )
( 2 )
( 9 )
( 19 )

Best

Came within time stated and completed the service in a timely manner.

Worst

Put a valve in two toilets and charged same rate for both toilets, one should not have travel time and extra gas on it. Was charged the same price for both toilets for service ch...

Came within time stated, and completed the job efficiently. 2/5/2018

Came within time stated and completed the service in a timely manner. more

Very Professional. Knowledgeable. Completed service in a timely fashion. 1/17/2018

Tom called prior to arrival and was polite and personable. He always covered shoes when entering house. He explained my problem and informed me what repair he would be making. All work was completed in a timely fashion and there was no mess. Tom was a pleasure to work with and I will request him again if I ever have another problem. more

Good coordination, on time and great service guy in Scott 12/13/2017

Scott was thorough, explained what we needed for filters and made good suggestions for future. more

Dependable, thorough 12/8/2017

Technicians are knowledgeable and clear. Very comfortable to have in my home I've been using them for years more

good job done 11/26/2017

i lkie their team more

Competent, thorough and polite sevice technician 11/1/2017

Polite and professional, explained what and why he was doing specific procedures. more

Hassle free service 9/12/2017

Sobieski services provided a free service for a new system. They called to schedule, the tech called 1/2 hour ahead so I could meet him instead of waiting around Donovan was on time servicing my unit in a timely manner more

Sobieski is Spread Too Thin- Don't Use Them 7/25/2017

We have been customers of Sobieski for 6 years now, and we are finally calling it quits after multiple 'No Shows' for seasonal maintenance appointments (Sobieski Gold Package). We have been rescheduled so many times due to their busy schedule that they kept giving us credit for having to wait all day. BTW, they don't give credit anymore, they just keep rescheduling and promising to do better. After the last episode this month I cancelled the contract and told them I just want "good" service" not "free" service. Below is what the last episode looked like, but it represents what we've experienced with Sobieski the last 6 years. I don't know why we held on so long with them, I guess we were too forgiving and hoped it would improve! We were told we were the first stop on June 30, and I explained that we had an appointment at noon time and we would schedule a different day if that was a problem, but they assured us we were first (8:00) and they even confirmed it that morning of the 30th. At 9:00, we called to say no one showed yet, and they stated he would be there in "23 minutes"(they used that exact time frame), and that he had just finished with a customer. So they not only lied in telling us we were first, but lied about the 23 minutes, and there were several more lies to come. At 10:00 we called again as no one showed up still. They said he was 5 minutes away. At 11:00 we called yet again to say we had to leave for our appointment. At 11:15, we got a call from Chris saying he was in our driveway! No one bothered to tell him that we had to leave after waiting all morning. At that point I had already spoken to several people in the office, including Kate, a supervisor or manager, who promised to call me to resolve the issue that same day. She never called. I called her at the end of the day, and left her a message, but as of a week later she still had not called us back. I had also called again at the end of that scheduled day and asked for a different supervisor to call, and no one ever called us. So after a week, I called again and spoke to a manager named Kyle. I told Kyle that we were tired of getting this same poor service every season, and I explained the comedy of errors that occurred one week earlier, and explained that this is how our service looks 80% of the time. He confirmed that he listened to our phone calls that had been recorded, and he agreed that the errors were multiple and inexcusable. I said this was the last straw, and we wanted a refund of the $198 we paid back in March for the GOLD package, which we had not yet received any service for, and to cancel our contract for good. He did not even try to win our service back, he just said okay and said we would have our check refunded but it would take 7-10 days. That was on July 7th. I called again yesterday, July 24th, to report we have not received the check yet. No one has returned my call again to explain anything. I'm not surprised, but extremely frustrated with their lack of respect, lack of honesty, lack of all things related to good customer service. I noticed in other poor reviews, that the poor service is spread over all of their service areas. I'm surprised they average 4 stars overall, but maybe that's why they don't respond to the percentage of customers who do experience poor service. They are spread so thin, they don't need all of us anyway!! BTW, they are not even BBB credited - I wanted to get my issue resolved through the BBB, but they are not registered with them, so we will have to keep fighting Sobieski to get our money back (which, again, we received no maintenance service for). Don't use them, unless you like sitting around all day waiting, only to reschedule. Oh, and listen to their phone greeting where they guarantee you won't have to wait! more

All three were wonderful! 7/19/2017

The thing that bothered me the most was the 25 minute delay in getting someone to answer the phone. I was responding to your request to see if your service team could come early but I could not get thru. I realize it was a staggeringly hot day but? Thanks for the check up!!!! We believe we made the correct call in chosing you. more

I received a defect unit and charge me 1000 dollars for half day job? 6/15/2017

I am feeling crazy for them. I have a 3 year old unit. It keep giving me problem. Last year, they said txv is not working charged me 600 dollars. This year, they said my exchanger has defect and ask for 1000 dollars labour cost. Half day for thousand? Really? I am getting really mad on them. more

Very good Polite 6/14/2017

Answered all questions. Like to have him back as a good technician. more

Told me they can't do the job before they even look at it 5/14/2017

I was at the local Lowes and was asked by the Sobieski rep, who had a table set up, if I was interested in any services. I said yes, I needed radiant heat hooked up. I was given a May 6th 2017 10am appointment. I received a call a few days before to confirm. When the 6th came up, I called them at 11am to see where the rep was. The woman I spoke with said they must have had the date wrong even though she was able to tell me that they had called and confirmed for the 6th. So I rescheduled for May 13th 2017 at 10am. On May 13th, I receive a call stating that the rep would be unable to hook up to my radiant pipes. I said that's interesting because he doesn't even know what I have. He automatically assumed I didn't know what I was talking about. Then there was another excuse about how they cannot guarantee it, even though I was just looking for the boiler hookup. This is where I ended the call, I told the guy if you cannot even check out the job, then I don't need your service anyway, I will find some other company. What a bunch of Bullsh!t. they don't even look at it, but turn it down.. how does that kind of company stay in business? I'll make sure this review is posted on other sites. more

Donovan Hunter 5/12/2017

Donovan, in particular, has been a very diligent and reliable maintenance technician. He is thorough--performs a detailed check up on all our HVAC systems. He is very pleasant and patient--willing to explain any issues clearly. I request him, whenever possible, for consistency and the most satisfaction. more

One day of service turned into one year of cleanup! 5/10/2017

May 9, 2016 marks the one-year anniversary of the day a Sobieski technician came to service my mother's heater and caused a major oil spill in her home. A year later, the issue has still not been resolved. My mother responded to an offer she got for a $99 maintenance check-up for her heater. The technician was working on a unit he was unfamiliar with, and instead of asking for assistance, he decided to proceed anyway. This error in judgement resulted in a really frustrating year for my mother. I realize that accidents happen, but Sobieski's lack of a response plan totally surprised me. Nobody (including the VP of the Service Group) had any idea what to do about the spill. The oil soaked into the concrete, wood, and drywall in her first floor laundry room, which made the odor in the house nearly unbearable. The odor was airborne and permeated everything in her house - clothing, furniture, rugs, curtains, etc. If you stopped by for a cup of coffee, you were leaving her house smelling like an auto mechanic! Sobieski’s solution was to bring in some fans to blow the odor out, but they never addressed the cleanup, so the root cause of the problem remained. After this feeble attempt, Sobieski just sort of shrugged their shoulders and said they didn’t know what else to do, and they left it up to my mother to figure it out. Thanks for your “expertise” Sobieski! My poor mother is 70 years old and has been living with these potentially noxious fumes for a year. She has also been battling with Sobieski’s insurance company (Zurich North America) to pay for the cleanup and restoration, which has been a very difficult situation as well. The insurance company is trying to get my mother to accept a check in exchange for complete absolution before the work is completed. Very shady… more

Service was excellent 4/25/2017

Showed up when they said would. Jim DeNofa serviced me as well as possibly could. I was well informed. more

Did a thorough job 4/4/2017

Came on time, was efficient, knowledgeable and effective. more

Great experience 3/30/2017

Chris is a great example of how professional Sobieski Services are. more

great service 3/23/2017

very fast service from Scott. He was helpful in telling what he did and recommended a few things for us to look out for. more


Great technicians but horrible when you call them 2/10/2017

We have been very pleased with the Sobieski technicians. Great, friendly, knowledgeable! But the people who answer the phone are not! On three separate occasions, they have scheduled us at a certain time. Then they have called and confirmed a different time and date! And argued with us on top of it! Twice no one showed when we were told they would. When we called, they argued with us again. As much as we like their technicians, when our service contract is up, we will not renew. They need better customer service reps who understand service! more
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Owner Message

  • At Sobieski, we earn your trust. We focus heavily on three core values: integrity, family and courage. Every member of the Sobieski team is expected to have integrity in any decision they make on behalf of the company. We treat everybody like family, which means our employees are happy and trustworthy. Finally, we encourage our employees to have the courage to make the right decision all the time, no matter what. Thats how you know you can count on Sobieski.

Additional information

  • Hours:

    Daily 24 Hours
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