Very cute spa, convenient location. Prompt greeting upon arrival and immediate offer of a beverage, which was nice. However, it kind of goes downhill after the initial good impression. I booked an appointment for : "purescription hair and scalp treatment - 45 minutes $45 - a deep scalp massage remedies dry, oily, sensitve, or dandruf conditions and includes Aveda shampoo and finishes with styling" (verbatim description, cut and pasted from their website). Let me just tell you this is misleading and it was not executed as advertised. I was out of there in under half an hour.
After introductions to my stylist, there really wasn't much analysis as to what I needed, and I was kind of cut off when I tried to articulate my concerns about my hair. I was also told the conditioning treatment is $25 and the blowdry is not included and is another $25. When I explained that I was under the impression that I would be receiving the service as described on the website (above), I was again dismissed and told that the $45 referred to some color glossing treatment that isn't even mentioned in the description. Then the stylist backpedaled and said I shouldn't blowdry it anyways to allow the conditioner to penetrate. I was a bit disappointed with this experience and honestly I don't think it did much for my hair. It was a short, standard shampoo/massage, and I would have preferred it taking a longer amount of time considering it was touted as a feature of the treatment. I left with a wet head ostensibly for this conditioner to soak in. Hours later, my hair still seems pretty dry, and my scalp actually seems flaky now. I guess it is a lesson learned about falling for a bait and switch...I wasted my time and money hoping to obtain revitalized hair.
Pros: location, hours, atmosphere
Cons: communication issues, service rendered should match menu