Charged $95 just to come out and another $130 to replace a simple part. I did a quick search on the web found on the web for $25! When I asked the technician why they were so expensive, he simply said; "these are our prices". I asked him to leave and I just paid him the mandatory $95 fee. I then ordered the part myself and installed it using the directions on a website. It took me about 15 minutes, and I am not mechancially minded. These people just think that since we do not know anything about airconditioners, they can abuse the customer's trust, by charging whatever they feel like. It really pays to do a small amount of research on the web, so you aren't taken to the cleaners too badly. Do not use these folks.