I brought a brand new $200 cashmere sweater to be dry cleaned prior to wearing it. When I picked it up, the piping on the neck was ripped beyond repair, and the tag had been nearly ripped off. I returned to the cleaners to discuss the issue with the owner and attempt to seek resolution. After I provided the above information (including showing her the sweater) and asked her how we might be able to rectify the situation, she told me that I was lying and that she had nothing to do with the shirt being ruined. I persisted, expaining that the shirt did not look like that when I dropped it off, she began screaming loudly at me (in fact, she seemed very angry and I was afraid for my safety) and telling me that I was a lair. I persisted one more time, asking whether I could at least have a refund and a partial reimbursement for the garment, and she walked away from me, and would not conclude the conversation or respond to my question.