Been here a few times, and yes each and everytime I have been in here the staff have been rude. They don't smile, they don't even try. Forget it if you have a question. They won't answer. My thoughts are that they try to hard to be ""above it all"", if they were truly smokers they would be way more laid back, but I have a feeling this is just a few kids who like the anti-establishment vibe, and that's exactly what you'll get. Good luck with your business with that attitude! Go somewhere else, or if you're like me, go there because it's convienent and tell everybody else how bad it sucks. Cause it does.