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Smith Erin Dvm - Am/pm Animal Hospital - 38 Reviews - 2239 S Lamar Blvd, Austin, TX - Veterinary Services Reviews - Phone (512) 448-2676

Smith Erin Dvm - Am/pm Animal Hospital

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2239 S Lamar Blvd
Austin, TX 78704
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(512) 448-2676
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Smith Erin Dvm - Am/pm Animal Hospital - Austin, TX
Smith Erin Dvm - Am/pm Animal Hospital - Austin, TX
Smith Erin Dvm - Am/pm Animal Hospital - Austin, TX
Smith Erin Dvm - Am/pm Animal Hospital - Austin, TX
Smith Erin Dvm - Am/pm Animal Hospital - Austin, TX

Reviews

( 18 )
( 4 )
( 1 )
( 1 )
( 14 )

Best

AM/PM treated us fairly, and the dog appropriately. He is well again. It is always bad when your dog is ill, but it's worse when it is outside normal business hours. What will hap...

Worst

I felt that the staff was very polite and super helpful. I do think they were very expensive. I think they knew I was freaking out and took full advantage of that fact. I think th...

PRICE GOUGERS 3/3/2012

As another has said they will take you for all you're worth with the facade of procedures being absolutely necessary. They use guilt to overcharge you. Will never be taking my dogs back. Pros: null Cons: null more

Helped us and treated our big dog very well 4/28/2011

AM/PM treated us fairly, and the dog appropriately. He is well again. It is always bad when your dog is ill, but it's worse when it is outside normal business hours. What will happen at the vet? Costs? Causes? Hard decisions? We have a normally very healthy exceptionally large golden retriever who had diarrhea and vomiting. He had to stay for a few days to get his system stable. We felt the charges were very reasonable. They kept us informed of his response to the treatment. We were concerned about the costs, and it isn't all about money. It is also about the severity of the illness or injury and the quality of life of our pet. We think AM/PM did a very good job working out our pet's health crisis with us. more

Keep up the Good Work AM / PM Animal Hospital 4/23/2011

We use this clinic with some frequency and they have been great when we really needed them. Usually it?s on weekends or even holidays when our dogs get hurt or sick. These folks work nights, weekends and holidays so that people have somewhere to go when their pets get sick. The folks at AM / PM Animal Hospital have always been very professional and reasonable with their fees. In fact they are considerably less expensive than our local vet. more

If you don't want your pet to die go somewhere else! 3/26/2011

I brought my two year old Maine Coon cat to AM PM hospital explaining she'd been experiencing symptoms that had been treated by a prior vet as a respiratory infection. As a nurse I had doubts her symptoms were of that nature and it appeared to me the cat was choking. I didn't know if it was a piece of grass stuck in her throat, a polyp...or perhaps a tumor. Dr. Mulligan was the vet we saw. He was very condenscending and arrogant and insisted that she indeed had a respiratory infection and was 'too young' to have a tumor. (Initially he thought she was ten years old!). I explained she choked when she ate and every time I tried to give her medicine orally the same thing happened. His response was " she just doesn't like the taste of the medicine. Sometimes you just have to do something they don't like". I stated, "then you give it to her and see what I mean". The vet tech came in and used a pill pusher to get (yet another) antibiotic down her throat and she turned blue and started to choke. This still did not convince him and he remained nasty and mean about 'doing something I don't want to do'. After thirty two years in the nursing field that is the last problem I have with providing necessary medical care. She turned out to have a squamous cell tumor in the palate of her mouth and died some weeks later. I will never forgive his arrogance and insistence and hope people will read this and stay away from this place!!! more

**WARNING only care about the money not the animal. 2/1/2011

**WARNING!! This place is a total SCAM. If there was a rating of ZERO, I would have given it. My six year old, Bichon, Austen was violently ill last year. He had been throwing up for a day and a half. I made an urgent appointment with a regular vet who gave him an IV and gave me meds to take home. This did not quell the vomiting. When Austen began throwing up blood, I took him straight away to AMPM. They ran blood tests and x-rays. When they came back with the x-ray and showed me that there was nothing to be seen on it, "But he could have eaten cloth which would obstruct his bowels and would not show up on this x-ray, so we need to go in and do exploratory surgery." I panicked but agreed. I was in a sticky situation; should I question the animal doctors that knew what they are talking about (or should have because they went to school and trained for it) and take him home only to get worse and possibly die, or did I listen to the doctors that knew (or should have known) what they were talking about and do everything I ... If there was a rating of ZERO, I would have given it. My six year old, Bichon, Austen was violently ill last year. He had been throwing up for a day and a half. I made an urgent appointment with a regular vet who gave him an IV and gave me meds to take home. This did not quell the vomiting. When Austen began throwing up blood, I took him straight away to AMPM. They ran blood tests and x-rays. When they came back with the x-ray and showed me that there was nothing to be seen on it, "But he could have eaten cloth which would obstruct his bowels and would not show up on this x-ray, so we need to go in and do exploratory surgery." I panicked but agreed. I was in a sticky situation; should I question the animal doctors that knew what they are talking about (or should have because they went to school and trained for it) and take him home only to get worse and possibly die, or did I listen to the doctors that knew (or should have known) what they were talking about and do everything I could to save my pup? I went with the latter and signed up for their in-house "credit" as I was told I needed to do to ensure that the vet bill would be paid BEFORE they proceeded and they took him back. AFTER I was approved. Good thing I had a co-signor to make sure I wasn't rejected. What would have happened then? We would have been sent home and if Austen was on his death bed, he would not have gotten the help he needed. Three days and surgery later, they STILL came up with no answers, so they asked if they could run a two-hundred dollar blood test that was a human to dog virus that is hardly EVER found in any dog or human...Of course, since you're laying on the guilt and making me feel like if we don't do this test he might die, absolutely, if it's going to save him, tack on another couple of hundred dollars to the bill and another day in the hospital. Why not? Needless to say, that test was negative and just before my credit ran out, they finally released him. I found out at another vets later on, that they most certainly would have been able to see fabric on an x-ray due to the striations and formations that fabric makes in an x-ray. AMPM just wanted to soak me for 2 THOUSAND dollars. Yes, that's right, 2 Grand for NOTHING! My bill was 19 hundred something and all I ended up with was a puppy with internal scar tissue and this huge bill. I'm not even getting into the HORRIBLY rude and snotty customer service I received OR the fact that they killed someone's cat while I was there, yep, put it down because that person didn't have the money to do the surgery they said it "needed to save it's life." It was cheaper to euthanize it than to help the animal and its owner out. WORST vet experience EVER and I have three dogs and have grown up with dogs all my life. more

Would NOT TREAT MY 6 MONTH DOG, HE DIED!!! 12/14/2010

MY little bity minature dochson got very sick on thursday morning and I took him to an er vet that night. The vet said he might have eaten something like a toy because he was throwing up with diarhea. They said if he wasn't better by tomorrow night, to bring him back. The next day he was worse so I took him to another er room for a better price. They gave him an IV and said if he wasnt better in two or three days to bring him back. He was becoming more and more lethargic and weak and not eating anything all the time while throwing up and Diahrea. He was dropping a pound a day. The next day saturday he was getting worse and as soon as both my girlfriend and I got off we took him to AMPM EMERGENCY VET on SATURDAY night. more

Avoid this place 10/4/2010

I took my dog in because he had some odd-looking black skin thing on the top of his head. I was afraid it was mange. It was a Saturday. The vet, who spent 3 minutes with my dog, was clueless so, naturally, suggested all sorts of blood tests, urine test, even poop test -- all of which was done in the office. $246 later, they were just as clueless and also tried to sell me a variety of products. I went home, went online, bought some anti-fungal tea tree oil for $3.95, put it on his head and the skin was back to normal in 2 days. This clinic is run by charlatans. more

The very best 7/26/2010

My favorite little Chihuahua, Hank, became suddenly ill after-hours and I rushed him here. From the moment I walked in, I felt a sense of warm caring from Marjorie [receptionist], Dr Renner. Hank temporarily recovered but was soon ill again [congestive heart failure]. I took him back and consulted with them and decided to put him down [he was 15 years old]. I felt kind support from the staff. I also received a condolence letter. Pros: warm, sense of caring Cons: a bit expensive more

Staff at AM PM Animal Hospital are Angels. 2/22/2010

My beautiful dog, Princess, gave birth to 5 precious puppies. She had to have a C-Section, to deliver the last two after having delivered 4 the day before. Due to the trauma of the delivery and prolonged pain, Princess was not able to care for her babies. I have been bottle feeding the babies since Thursday night. Things were looking very desperate. I was caught up in a nightmare that as far as I knew was not going to end well. AM PM staff stepped up and became the savior for Princess' puppies. Today, AM PM Staff agreed to take in my 5 newborn puppies for bottle feeding. If you've ever done this, you know that it is very time consuming and hard work. There was absolutely no reason for staff to do this other than pure kindness and care for my 5 Beautiful newborn puppies. If staff had not agreed to take in my puppies for bottle feeding, they may have ended up at Town Lake Animal Shelter since I have to work and was not able to provide the 24 hour care they would need for 5 weeks. Bless AM PM Animal Hospital for the loving care that they gave to my Princess and now the incredible service they are providing for the puppies. Thank you, Thank you. Pros: Caring Staff who go beyond the call of duty more

Go Easy People... 12/26/2009

Some of the these negative reviews should, perhaps, step back and take a look at their own situations rather than painting with such a broad brush. I have had lots of dealings with this hospital and they know what they are doing. If it feels excessive to you, perhaps it is. My mom was a vet and retired early because she couldn't deal with the stress of wanting to help everything and not being able to because she was, after all, in a business. What veterinarians do is not free, or easy. If you want the best care, be prepared to pay for it. Anyone can just throw medications around. Pros: Competent Cons: Pricey (But worth it) more

Terrible experience!!! 11/27/2009

My dog had a sore throat. I brought him to AM/PM, who was, at the time, our vet, and told them I thought he had a sore throat. They proceeded to run literally $2,000.00 worth of tests, only to discover he had a sore throat. Pros: Open 24 hours Cons: Expensive, manipulative, unnecessary tests more

Awesome Staff! 10/24/2009

The folks at AM PM Animal Hospital are so attentive and friendly! Brought my Lab in for an emergency at 3 a.m. on Sunday when he was throwing up all over the place. They saw us right away and give him a shot to clear up the infection. Thanks a bunch. Pros: Hours are great. 24/ 7 care. Love it. Cons: none more

Do not go there unless you have NO other option 4/19/2009

My cat had accidentally swallowed some flea and tick medicine that I bought over the counter. He went into a full seizure and lost all control of his nervous system, heart was racing a million miles a minute and was spitting up. I rushed him to AM/PM Animal Hospital and they quoted me over 1000.00 at a minimum to provide treatment. I was cry and only could afford 250.00 at the time. They then suggested putting him to sleep! I couldn't believe they said that and I asked if there were any other options. They said to call a friend or family to help. During this time, my cat is suffering. I asked if they could do anything to get him ok until the morning where I could take him to a vet and they said for 200.00+ they could give him a couple things, but couldn't guarantee that he would survive and had me sign a form stating I refused the full treatment. I was crying and they had no empathy for my situation. I felt like a number and it was the worst experience I've ever had. It seems that since they are a animal hospital, they would have a little more compassion and work with my budget, but it wasn't an option. They made me feel like I didn't care enough about my cat since I didn't want to spend over 1000.00. I run a pet sitting service in Austin and I believe in treating pets just like you would children - they make up a huge part of our lives and bring tons of happiness into our world. If one of my clients needs me to watch their pets and cannot afford to pay me, I let them pay when they are able. I would never refuse caring for their pets. Pros: 24 hours Cons: Expensive, non-caring more

AVOID!!!!! 3/17/2009

This is without a doubt the worst clinic we have ever used. You seldom see the same doctor, even if you ask for them and no one knows you or your pet. They always over prescribe non-necessary services making you feel like you aren't taking care of your pet if you don't let them do them. Their rates for everything are excessive. We have repeatedly asked for a 'plan' of care for helping our elderly pet who is obviously deteriorating and are told to just bring him in for routine exams and routine expensive tests that they require "just in case they have to do surgery". When we were told the dog needed as special diet that only they sell, I asked the ingredient rations so I can cook the same thing since I do make a lot of the pet's food. The vet looked at me in disbelief and said that she didn't even cook for her own children! So the option was to spend an excessive amount of money on canned food or feel guilty for not being a 'good pet parent'. If you have a truly ill animal, this is the last place you want to go, they will over-charge you and there is no compassionate care for the pet nor for the owners. Pros: NONE Cons: Overpriced, Unsupportive, Extra Unnecessary Services pushed more

In times of trouble, Go here! 2/5/2009

Our 15 yr old cocker was struck by a car this past Sunday & suffered catastrophic injuries. We called our regular vet (the one at a large chain pet store where we had been patients for 7 years). We were told they were "too busy" to see her. After a frantic search with our beloved pet bleeding in the street, AM/PM Animal Hospital immediately accepted us. From the moment we arrived until we said our goodbyes as they gave Julie her final nap, the entire staff was unbelievedly kind, compassionate and professional. They sent us a especially kind sympathy note several days later to reassure us that we did the most merciful thing for our beloved pet. Pros: Excellent, professional care in a time of extreme need. Cons: None more

They Are The Worst 1/12/2009

Today I called because my cat was suffering and she needed to be put down A.S.A.P. and they made me make an appointment 5 hours out. They are an emergency clinic? When I called back and told them that I wanted to bring her in, they were not sympathetic at all. They asked me if they ever treated her before? I've been taking my animals there for the last coulple of years and spent hundreds if not thousands of dollars there and nothing! They gave me a number to another clinic. Pros: none more

A little expensive but worth the price 11/25/2008

Thank goodness I live just down the street from AM/PM because my dog Kahlua has been there many times. The staff is always friendly and helpful and though they are expensive, its worth the piece of mind to be able to take my dog at any time of the day or night instead of hoping she gets better overnight to go to her normal vet. The staff is great at keeping me updated when she has to stay overnight and always treats my dog as if she's their own. more

Do not go here, they will take advatage of you!!!! 5/10/2008

AM/PM hospital told me they would do a diagnostic to find what might be wrong with my dog Oneder for $81.00. I waited for over an hour to have the "doctor" come in for less than five minutes and tell me they would have to do diagnostics which would cost me $320.00 more. I spent $81.00 for a supposed diagnostic, and nothing was confirmed. I have never felt so violated, and when I confronted the clerks they just shrugged their shoulders and swiped my card. Stay with someone you know, Riverside Veterinary Clinic has never taken advantage of me in 14 years. The only reason I went to AM/PM is because RVC was closed. It is very unfortunate that we have businesses like the AM/PM Hospital. I will make sure everyone I know knows this story! Pros: nothing Cons: the entire visit more

Helpful but Costly ! 5/7/2008

I felt that the staff was very polite and super helpful. I do think they were very expensive. I think they knew I was freaking out and took full advantage of that fact. I think they used vet jargon to confuse me and have me agree to order cultures and tests that were unnecessary. I also felt as if the price for the meds I received was astronomical. It cost me $227.86 for antibiotics and pain meds for a two week period. I don't know about any of you, but I've never paid that much for my pet meds EVER. I asked a few friends, one of which has 7 dogs and a cat. They all agreed that it was very over-priced. As I said, they were very nice and one of the only vets that acceptd walk-ins, but I paid for it dearly. If you have the income to spend, They're fantastic! Pros: Super nice Cons: mad expensive more

Top Knotch Vet! 4/16/2008

I have lived in Austin for 9 years and looked for a great vet for a while. Dr. Parker has been caring for my 15 year old Lakeland Terrier and 12 year old Golden Retriever for about 7 years. Pros: Clean. parking, customer service, follow-up calls Cons: none more
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  • Wellness Programs, Veterinary Care Facility, Vaccinations, Surgery, Spays, Routine & Emergency Care, Radiology, Neuters, Microchipping Services, Internal Medicine, In House Lab, Glaucoma Services, Dentistry

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  • Neighborhoods:

    South Lamar
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