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Smart Travel - 19 Reviews - 4221 Malsbary Rd Ste 102, Cincinnati, OH - Travel Agents Reviews - Phone (513) 936-2301

Smart Travel

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4221 Malsbary Rd Ste 102
Cincinnati, OH 45242
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(513) 936-2301
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Reviews

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Best

In the almost 10 years that we have been taking SmarTravel/Tan vacations, this was by far the best. From the reservations specialist, to the housekeeping, to the people of the isl...

Worst

I was very displeased with my experience with Smartravel. I was informed via phone that I had ""won"" a 3 day/ 2 night stay at the Marriot hotel chain. They asked that we come i...

Editorial review from Citysearch 9/21/2012

Avoid this ""free"" cruise and plane tickets at all cost!!! By the time we got our final fees list it was $600 per person for the cruise and $300 per person for the flights plus they charge you an extra 5% when they charge your credit card. Unbelievable! We were so disappointed with all of the fees, booking charges, etc. This is far from a free anything. What a scam!!! more

Nice Cruise 5/12/2012

I too won a free tip for a curse. It was far from free but I sill think it as worth more than what I ended up paying for. I jut had one problem. After setting up my cruse vacation dates (list from 1st to last) was was told I would receive an email stating then I need to make contact back. We waited forever, so I decided to call them 3 wks before my last picked date. They proceeded to tell me that an email was sent months prior, I did't respond soon enough or just not at all. ""you snooze u lost"" kinda of deal."" I would not accept this mainly because they could not produce a copy of the ""co called emai. To make a story short, we did oe our cruise and it was GREAT!! From there on out it was smooth saiking, litterally. more

HORRIBLE HORRIBLE HORRIBLE 4/2/2012

My fionce and I recived a phone call staiting we had won a cruise that was absolutely free, all inclusive. I was always told if it sounds to good to be true it probably is. Well, that stands for this situation. My fionce has said when he recived that call they didnt tell him the name of the place he was going (after reading these reviews I can see why) just gave an address. So being optimistic we traveled an hour distance to Smart Travel. Upon arrival the ""Director of First Impressions"" at the front desk hands us papers to fill out and really acted like he hated his job. So much for first impressions. After sitting waiting for 30-45 minutes reading reviews on our phones we realized what we were going to be getting into. I suggested leaving, which clearly didnt happen. Finally after waiting we were all called back into a conference room. Someone Stood upfront and gave a presentation on why we should purchase there 30 weeks of vacations. Never mentioning the price of those 30 weeks. They gave every reason in the world why we should go with them and this ""bulk"" vacation deal. I wasnt thrilled. After that we get stuck with a salesman. I listened very closely to every story and every ""buy this now"" line he had. I could tell he was totally despirate to sell us this package. After he told me it was 15,000$$ I was totally offened. Especially after he decided to tell me to just ""slap it on a credit card"" (exact words of his) I sat back in my chair and said "" I would like to know who in this economy has an extra 15,000$ to blow like that"" He had a solution of course, which was... payment installments. Almost 400$ monthly. I said NO, once again. Due to the fact I didnt want there what seemed like a scam and I dont even get 30 wks of time off from my job a year. I dont know anyone that does. We went back and forth for a few then what really got me. This salesman actually had the nerve to bring up how his mother died at a young age, and what are people going to say about us when we die?? My comment back?? "" I dont really care, I'm dead at that point. Hopefully they say she didnt fall for stupid scams and I have never heard anyone at a funeral say oh they traveled here there any everywhere."" I know that sounds mean but I was tired of listening to his salespitches that clearly werent working. I then asked him what would happen if I purchased this package today and they went out of business tomorrow? His response... ""Were protected with FDIC"" I said really?? he came back saying well kind of. Think of it like a bank. If a bank with house loans out goes out of business you dont loose your house. I said, ""totally different."" he said, ""well someone would buy it b/c they would get free clientel."" I said, ""No, they have to buy the clientel and if you guys go out of business, why would they think there going to get any, or do any better."" After this he said well let me get my boss. So this guy comes over and says I'll cut you a deal. I thought oh here we go. He was going to give us the whole deal for 4,000. I said NOOO! I dont have the extra money Im not sure what part of that you dont understand. So apparently after making him mad they finally sent us on our way, to yet another waiting area. This girl comes out and rudely explains our ""free trip"" and how to register. After getting in the car I was reading the fine print on these vacation deals. If you havent, make sure you do. We thought the safest thing to do was the one night at Great Wolf Lodge seeing as its close to home. But you can only use it Mon-Wed, and no holidays. Go figure. \r \r Moral of this...\r \r JUST DONT GO! more

High Pressure No Relief 3/22/2012

I received a call telling me I was drawn to receive a cruise to the Bahamas and all I had to do is sit through an one hour presentation. We sat through a slideshow that a novice could have put together where the presenter reassured everyone that this package would save us so much money, stating that they are accredited by the BBB (which they ARE NOT), and that they have a spotless record with them (they DO NOT). After this, we were ushered into another room and sat one on one with a salesperson. After refusing the offer because I didn't have the $15,000 to spend on the spot, the salesperson called a manager over and the manager lowered the cost and left. After still insisting that I couldn't afford it, another manager was called over and lowered the monthly payments. Then they printed out some papers, pointed to the spots for me to sign without giving me time to read them. One month and six days later, I am now unable to work due to health reasons. I called SmarTravel and was told that they could not cancel the agreement, that I would have to call the company that financed the package. I thought this sounded fishy that I had to call a separate company which only provided financing, to cancel the agreement. My gut was right. The finance company told me they only provided the financing (a.k.a. loan) and that I had to contact SmarTravel (where I purchased the product/service) to get the agreement canceled. I then again called SmarTravel and they referred me to the company they purchase the packages from. Again, they were not able to cancel the agreement and tried referring me back to the finance company. After I stated that I had spoken with the finance company, I was told that only SmarTravel could cancel the agreement, since that is where I purchased it. I found that in addition to the complaint that I filed with the BBB, there have been at least 21 other complaints filed. Also found that the claims of being around for 20 years are false. The BBB opened a file on them on September 05, 2001, and states that the business started on August 01, 2001 and was incorporated on June 19, 2001. more

DON'T FALL FOR THIS GARBAGE! 1/24/2012

If I could give these horrible people 0 stars, I most certainly would.\r \r My mom got a call last night from a woman who identified herself as being from Smart Travel Cincinnati. She said my mom had filled out a raffle ticket at a production of Wicked (which she probably did, I won't refute that) and she had won a 3-night Caribbean cruise, isn't that so exciting? Ooh, aaah, wowee, you must think we're all REALLY stupid, lady!\r \r (Notice that she didn't say a FREE 3-night Caribbean cruise. These people are just far enough on the right side of the law to not be prosecuted for scamming people out of their hard-earned cash, but not far enough to not be criminals in my book.)\r \r Having received these calls before after filling out similar raffle tickets at a bridal show at the Manor House in August, I began to say, ""Thank you, but she isn't interested..."" and before I could even spit it all out, she hung up on me! Unbelievable. The second these vultures get the sense that they won't be able to take advantage of you, they cut you off and very likely (although I can't prove it) sell your information to every other scam artist in their Rolodex.\r \r As I said earlier, I received calls like this for 4 months after giving out my information ONLY to these people for a raffle at a bridal show. I'll never make that mistake again! Once the calls about the definitely-not-free cruise stopped coming, the others began...\r \r Scammers with foreign accents routing calls through New Jersey and Oregon phone numbers. Computer recordings of ""Tom from Home Protection"" at a fictitious security company phishing for financial information. Computer generated calls from ""Hi, this is Lisa at 'your credit card company' (ha!) calling with an exciting offer to help you reduce your interest payments!"" then if you stayed on the line long enough to tell someone that you're on the Do Not Call List and they should never call you again, the computer generated call would ring a live human in some call center who would try to talk you out of every last digit of your credit card information to verify what he supposedly already had in front of him. Then there were the ""gentlemen"" at undisclosed locations (Mumbai? Nigeria? So many accents, so much terrible grammar...) who were going to ""call the cops"" on me if I did not immediately provide them with my banking information to pay the thousands of dollars in debts I supposedly owed them for mysterious medical bills, legal fees, credit card bills and other such nonsense for which they obviously had no documentation. They would end every call in obscenities and ""we'll see you in court!"" before I just hung up. The calls would come from dozens of different fake phone numbers, each one just a single digit different from the last, making them impossible to block. I reported every single call to the FCC and considered changing my phone number.\r \r These are the sorts of people who are in one way or another affiliated with Smart Travel, and if you've filled out one of their oh-so-exciting raffle tickets to try to win you and your sweetie a free or reduced-price honeymoon (or whatever), you can rest assured that they will soon be dialing your number. All. Day. Every. Day.\r \r Why oh why would you ever want to do business with people like THAT? more

Molokai, HI - The Best! 11/4/2011

In the almost 10 years that we have been taking SmarTravel/Tan vacations, this was by far the best. From the reservations specialist, to the housekeeping, to the people of the island everyone that had any part in this trip was wonderful. The entire week was pleasant. The people at the hotel as well as on the island were the friendliest we have ever met. We felt as if we were the only guest. It felt like home! Guest services set up our tours and did an awesome job. We came home so relaxed and wanting more. We had so much fun. We have not stopped talking about and look forward to returning soon. more

Great properties 7/8/2011

My family and I were very happy with our first vacation through SmarTravel/Tan... The property is in a very good location and convenient to the areas we were interested in during our visit. We would not hesitate to book this location again if our travels take us to the southwest again. Yeah! more

Knew what to expect. 7/5/2011

My wife and I went to the presentation and knew exactly what we were getting into. The staff was aggressive in their sales tactics but we've been to these things before and were ready for it. We actually did go with the deal because last winter we went vacationing with some friends that used TAN (we had an awesome time) and they referred us to SmarTravel. more

Waste of time. 4/1/2011

I went for what was supposed to be one hour and ended up two of listening to the same thing by two people trying to get me to buy an overpriced travel package.I got out knowing I'd have to pay taxes and fees for my free trip(I opted for a less expensive two free nights of hotel).Well that was four months ago.First I was required to register.I called a so-called customer service rep which was so rude,I wanted to(but didn't)tell her where to go.She said I could only register online-I waited on hold for twenty minutes for this info.Well,I registered on line and read I'd have to wait for a reply on how to book my hotel.I got a form in the mail to send in my $50 for taxes which they require.I'm still waiting for whatever it is I'm supposed to get to book this.\r Believe me,you'd probably spend less time and be better off with less hassle if you just get a part time job and get a cruise deal from Expedia or AAA.This place is a joke.Oh,and I was offered a$20 voucher(not gift card as I was told on the phone) just for going to the interview and if I hadn't asked about it when I was about to leave I wouldn't have been given it. more

In life there is no free lunch 3/30/2011

I have not redeemed the free trip yet but the presentation was very informative. The sales people, Maureen and Justin, were professional and polite. Overall I had a good time at the event. The fact is that you are only committed to the hour presentation and you can still get the award if you announce you have to go. more

High pressure, pushy, low value 2/13/2011

If it sounds too good to be true, it probably is. This maxim might have been created specifically for Smart Travel, a Blue Ash, OH company that purports to enter you into a drawing for a cruise or other vacation, which of course you've won! The *only* catch, according to the telephone solicitor, is they need an hour of your time. And your spouses. Once there, they'll apply used-car sales techniques to try to get you to engage in a travel deal at exorbitant cost. When asked about this practice, the saleswoman (Kim, x739 at 1-800-291-0500) replied ""Well, we've been in business for 20 years, and we'd be getting bad word of mouth if we weren't great"". The technique they use to get out of what they've promised you is very limited availability, black out dates, high fees and service charges, and making it generally so hard for you to take advantage of the free trip they promised that you give up. If I could award these cockroaches no stars, I would, happily. So, here are some reviews (in addition to the condemnations from people on this site): MerchantCircle web site ComplaintsBoard web site If you want the bigger story of this organization, check out Sundance Vacations on Google. And then run, don't walk, as far away from this as you can. more

What a waste of my time!!! 1/3/2011

When we signed up w/ them, we earned a ""FREE"" cruise. Well it's not exactly free! you have to pay any taxes & port fees which so far have cost $198. THEN when I went to call to book the trip, I called 4 times one day & was on hold at the least each call 20 minutes. I gave up & called the next day and once again, I was on hold for over 25 minutes for both calls. I still haven't reached anyone yet. Do they think I've got all the time in the world to sit on the phone?? HELLO!! People work!!This is very POOR customer service. They expect you to book the trip within 7 days of receiving the email. It might take calling everyday numerous times of the day to get through. I'm really disgusted w/ this. more

These bastards ruined my honeymoon 12/27/2010

Me and my husband won a free trip to the bahamas so we wanted to us it for our honeymoon since we got the free trip a couple months before our weeding this summer. Well we go to the travel place put up with this stupid video and crap about their services, get pressured by these people there trying to get us to buy this and that and we tell them no they don't wanna leave us alone, finally we leave. We try to set up our free trip for our honeymoon and oh no you can take it those days they tell us when we call to get it set for the next few days after our wedding. They say you have to be at least 60 days from the day you call on scheduling any days for the trip and it's only like a month outta there 60 day crap. So we get pissed with calling all these people trying to get them to let us take the trip when we want it on our honeymoon but no they always say. So we say the hell with it don't get a honeymoon cuz we don't have no money to go somewhere nice and we can't get that free trip for it. A few months down the road we try again to get it set up and they say we have to pay $100 first for taxes on the trip then we have to wait for an email from them for the next step in the process of setting the trip up. Finally just today we got that email and now we tried to schedule the free trip and they say we too close to the expiration day on that free trip so we can't us it cuz you have to schedule 60 days out for the first day, then 2 other days 30 days apart so a total of 4 months must be between now and the expiration day on the trip (our trip expires april 3rd 2011, just a lil less than 4 months from now so they say we can't take our free trip we been trying to get so hard. Thanks to smart travel we didn't go anywhere on our honeymoon and now we don't get this supposivley ""FREE"" trip either to the bahamas. more

Too much Pressure 5/30/2009

Salespersons, salespersons, salespersons.\r \r Even when you say no, they keep coming.\r \r Supposed to be a 45 minute presentation, please, no way.\r \r They keep you there and keep you there to try to wear you out.\r \r Even when you say ""not interested"". They keep agressively try to persuade you. Waste of time. Cons: Constant pressure more

Smart Travel & Free Gas/Gasoline Redemption Center Scam 3/1/2009

OMG!!!!!!!! What a scam people!!! I wish I would have researched more before we wasted our time!This happened to us too!Do not waste your time with Smart Travel or any other companies under their name. It is a scam & took 2 hours! They take us in conference room & this way hyper salesman comes in & does a presentation. He has statistics too, you know like Americans are the only country that doesn't vacation & it's the #1 cause of divorce & our divorce rate is 70%! The presentation was 45 minutes long. Then your 1 on 1 salesperson comes in and takes you out to this big room with all these tables and starts going over the whole spiel with you again! We tell her no over and over and she keeps on going. We tell her again we're not interested and can't afford it. Then she gets her manager & tells us we'll be right on our way. Her manager goes through the whole thing & we tell him we're not interested & he starts AGAIN. We tell him we can?t afford it. Finally he gets rude with us & says ""well we can't force you to buy something that you're not interested in."" They take us to a waiting room & we sit there for another 5 minutes. Then another guy comes & takes us back to his & starts going thru another ""special"" package they put together ""just for us."" We tell him we're not interested again & again then reluctantly he gets the ""prize"" package & he gives us the gift certificate for the free gas & tells us to go to the website to ""validate"" it . Almost 2 hours later we finally left. For the ?free? stay at the Marriott (we did not even do this one)&Free Gas. We got online to validate the gas certificate & found out it is vouchers--okay-- You get $25 a month for up to a year but FIRST you have to spend a $100 in gas & MAIL in your receipts to them, then they send you a $25 gift card! We sent in our receipts for Oct-Jan and nothing!how do these people sleep at night?! This was to be the gas $$ for our family vacation this June! These people need to be stopped! Really! Fight back! more

horrible experience, literally the worst 8/30/2008

no kidding, this place is so awful. i wrote a review about this place earlier but they took it down. the biggest scam ive ever seen. how do these people even sleep at night? the salesmen and women are so rude and insulting you want to scream at them, and they try to make you feel dumb for not buying a garbage vacation at some ridiculous price. stay away nothing is ever free Pros: absolutely not one Cons: too many to name more

TOTAL RIP OFF - DON'T FALL FOR THE ""FREE"" GIFTS! 8/29/2008

Do not waste your time with Smart Travel or any other companies under their name. It is a scam & took 2 hours! They take us in conference room & this way hyper salesman comes in & does a presentation. He has statistics too, you know like Americans are the only country that doesn't vacation & it's the #1 cause of divorce & our divorce rate is 70%! The presentation was 45 minutes long. Then your 1 on 1 salesperson comes in and takes you out to this big room with all these tables and starts going over the whole spiel with you again! We tell her no over and over and she keeps on going. We tell her again we're not interested and can't afford it. Then she gets her manager & tells us we'll be right on our way. Her manager goes through the whole thing & we tell him we're not interested & he starts AGAIN. We tell him we can?t afford it. Finally he gets rude with us & says ""well we can't force you to buy something that you're not interested in."" They take us to a waiting room & we sit there for another 5 minutes. Then another guy comes & takes us back to his & starts going through another ""special"" package they put together ""just for us."" We tell him we're not interested again & again then reluctantly he gets the ""prize"" package & he gives us the gift certificate for the free gas & tells us to go to the website to ""validate"" it . Almost 2 hours later we finally left. For the ?free? stay at the Marriott, first you MAIL in a check for a ""refundable"" $50 & then within a year book a trip. Then AFTER you go stay the hotel & pay the taxes & other fees you send the travel place your receipt & they will send you your $50 back! We got online to validate the gas certificate & found out it is vouchers! You get $25 a month for up to a year but FIRST you have to spend a $100 in gas & MAIL in your receipts to them, then they send you a $25 gift card! Remember, if this company was a reputable & legit as they claim, why do they get their customers this way & not advertise on TV? \r Pros: Can't think of any Cons: SCAM! more

smart travel, not how its spelled but let's just leave it at that. 1/15/2008

When it comes to smart travel, Don't be Dumb! The properties pale in comparison to an actual resort/ real time share. The so called gift package, is a joke, which apeals to peoples greed. The items you can buy on the shopping spree are no better quality than what you would find in a dollar store. The shipping is more than the items, in most cases. If you have nothing better to do other than waste more than the 60 minutes,\r ( more like 2-3 hrs) then by all means, go to the vacation club presentation.You will be high pressured. If you want a real vacation exp.... then my suggestion would be Disney vaction clubs, or one of the more reliable firms such as Hilton or the more well known and more established companies out there. Also if you research a bit like REDWEEK you can find some good deals. In short don't be let your greed get the best of you. more

The ""Perks"" are not real 7/17/2007

I was very displeased with my experience with Smartravel. I was informed via phone that I had ""won"" a 3 day/ 2 night stay at the Marriot hotel chain. They asked that we come in person to pick up the vacation package becuase they don't like to mail it. We would only be asked to sit for a presentation ""no longer than 60 minutes"" which we were asked not to bring our children to. The presentation was supposed to be to answer questions about the travel vouchers. I asked lots of questions - all of which turn out to be answered incorrectly.\r \r ""Even though the presentation is just for my husband and I - can the trip be taken with our kids?"" They said yes, but it turns out to be a $20/per child fee per night. (Adding $80 to the ""Free Trip.""\r \r They said there would be a $50 refundable deposit for the ""free trip."" I ask if I could give them a credit card number at check-in (as you normally do for reservations) and they said yes. Well - I would have to mail a $50 check to Spirit Incentives which would only be refunded if I remember to ask for it after the trip. I have since cheked the reputation of the Spirit Incentive ""free trip"" and it turns out that the negative comments out-weigh the positive ones by far...the majority of postings on-line state that the company rarely grants the free trips. Google, ""Spirit Incentives"" before you believe the claims you have won a free trip.\r \r Since we were asked to not bring the kids with us we hired a babysitter. The presentation went longer than the ""no longer than 60 minutes"" promised and we lost $25 on a babysitter. It was a high-pressure situation to join the travel club and the ""perks"" we were promised were not really perks. The saleperson went cold when we declined. We were also given a $250 shopping spree to shop free America. That site is a joke! \r \r I really don't have any idea if the travel club is any good but I was so displeased with the lies we were told just to get us through the door that I would never join. Pros: The actual travel club may be decent - I didn't join so I don't know... Cons: Deception more

High pressure sales of an interesting vacation subscription product 3/31/2007

Smart Travel (sometimes referred to as ""SmarTravel"") is a company that sells memberships in the ""Travel Advantage Network."" They use a lot of pressure sales techniques, but some people like ""TAN"", so if you think it may be for you and can resist high sales pressure, give it a try.\r \r THE SALES PITCH: They offer a free trip to Vegas or Orlando if you come in. Although they promise one hour, expect two. Our pitch worked liked this: \r \r Initially, we got a call offering the trip, but no one would tell us exactly what the product was. \r \r We went, and salesman #1 spent a little over an hour explaining what TAN was, how everyone loves it, and that our ""special price"" was good for that day only. Salesman #1's ""special price"" was for three extremely long subscriptions - starting at 30 weeks of vacation at $12,000. \r \r After we said that $12,000 was too much, he had us wait for a while, then saleman #2 (#1's ""money guy"") came in and offered us a much shorter deal at better prices. We said that it was still too much $$ and asked for our free trip. \r \r After another wait, salesman #3 (the ""manager"") who asked us ""strictly for his own information"" why we didn't buy. When we explained, he offered us a third deal that ""he hardly ever offers."" We said no, and he acted hurt, but gave us our trip certificate. \r \r Aside from the hard sell, everyone seemed fair - they explained the hidden fees, financing chages, etc. \r \r THE PRODUCT: You can google ""Travel Advantage Network"" for reviews of the product. It's a travel subscription service - you pay some $$ down, some $$ per year, and $99 per trip, and you get hotel or resort lodging a week at a time in the US, Mexico or Carribean. The people on the net who are most offended are the ones who took the first 12,000 deal and then found out there were shorter deals available. If you plan to take 7 day vacations in their areas, one of the shorter deals might be a good option, but make sure you understand the fees. Pros: Free trip, fair sales staff, provided all information, product might be good for some people Cons: Very high sales pressure, ""one day only offer,"" people who take the first offer might feel ripped off more
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