I have had work done with these people for about 5 years now. It all started when a neighbor was mowing and kicked up a rock & broke one of my front windows. When I wasn't happy with the work done by the technician, the office lady came out to my home that evening to see what might be done to make me happy. I figured she would try and rationalize the work that was done but instead she looked at it and agreed that it wasn't up to their standards. The very next day, she had a different guy come out and within a week, my front window was fixed perfectly! It's been a few years and I've had them do more work here and there. Since that first repair, I've always felt like I was in good hands with people that want to make sure I am happy. They have replaced 4 windows on my home now and 2 windshields for me. The prices are very fair and with the knowledge that they will listen to me if there is a problem, I don't see any reason to call anyone else. I know when I've got it good!