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Smart Auto - 17 Reviews - 8413 Kingston Pike, Knoxville, TN - Automotive Reviews - Phone (865) 684-2277

Smart Auto

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8413 Kingston Pike
Knoxville, TN 37923
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(865) 684-2277
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Reviews

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( 12 )

Best

Chris Hamilton thank you so much!

Worst

This place is the worse place i have ever done bisnuess with. Told me that they would fix the a/c in a van i fot on 6/15/16 then put on the paperwork for repairs 4/15/16 so they ...

thank you 3/8/2017

Chris Hamilton thank you so much! more

Lied too 8/17/2016

This place is the worse place i have ever done bisnuess with. Told me that they would fix the a/c in a van i fot on 6/15/16 then put on the paperwork for repairs 4/15/16 so they refuse to fix it saying i only had 30 days to get it fixed when i tryed to prove to them the date was wrong i keep getting the run around until my 30 days was truly up then they fixed the daye to the right date and told me sorry it was to late for them to fix it and i was told it had a new battary and brakes when i bought it and already has to replace both more

very rude people 12/16/2015

Save your money don't buy here. Very crappy place spending 13000 on a cobalt ... spend your hard earned money some where else ... they are jerks everyone of them scam scam scam .. more

Terrible place 12/7/2015

I've had my car 6 months and the transmission went out..this place is a scam they don't care about u or the car just the money more

DO NOT GO HERE 9/7/2015

I just recently purchased a car here 8/1/15 my car has been to the service department 3 TIMES. Now my transmission has gone out and I'm now without a car. They are very rude and disrespectful especially Scott in the service department. Don't waste your time or your money going here and it's very over priced even for a person with excellent credit. more

Worst place ever! NEVER go there! 5/29/2015

They make you pay at least 3 times what the car is worth. If you ask them why, they say it's because of the warranty. Turns out, nothing but a blown motor is covered. EVERYTHING else is out of pocket. There are limits the blown motor too! So far I've payed over 2k in out of pocket. And this is on top of the 450 dollar a month car payment. The worst part is they forced me into a car I hated because they knew I needed one badly. They drove a car from around the back side of the lot and told me it was the only one I qualified for that would keep my payments under 500 a month. Where did this get this peace of junk from?! Do yourself a big service and don't ever buy a car here. In the long run its better to just go to a normal buy here pay here and spend 200 a month and have money for your own out of pocket repairs. What smart auto does is called financial RAPE! My car is currently in for more repairs and they have been working on it for almost 2 weeks now. They still want the payment and now they want more out of pocket. I haven't seen my car in 2 weeks. Also, EVERYONE is rude! EVERYONE!!! more

Reeve 6/9/2014

This is the worst place to buy a used car please do your homework. My car deal was misleading they lied, deceived and tricked me on warranty haven't had the car over 9 months and dropped over 3000 out of pocket. They make a good pitch but do not go there. My fuel pump went out and was repeat hung up on they are rude and disrespectful. I cannot believe I fell for their scam please people do not fall for this. They treat you like crap sell you crap and you have to pay the crap off. By the way they deserve a negative 10. more

Do Not!!! 4/28/2014

I paid off my car a month ago, and they still took a payment out of my account. AND now that I am trying to get my money back, they are giving me the runaround. I have talked to FIVE different people. The last said it was a computer glitch. I never once missed a payment, never one time did they have to call me and ask where is their money... This is awful. I would rather sell my soul to the devil than to ever be a customer of theirs ever again. Beware. They seriously are crooks. more

AMAZING!!!!!!!!!! 8/24/2013

Everyone was wonderful! Very respectful! I will definitely tell others to buy here! So nice! Thank you! more

great time at smart auto 8/22/2013

Great Rep at smart auto JASON GIVENS more

Total Ripoff 8/10/2013

I bought a car a couple months ago. Couldnt get car i wanted off of front lot. After over an hour of bs they bring a car from around back and tell you thats the only car you qualify for. Then they stick a deferred down payment on you and the amount they want every two weeks is very high. They triple the value of the car also. The one i got was represented as one thing but when i ran the vin it shows its actually a cheaper model. And they wont fix anything that was suposed to be workibg when you got the car. The finance company people are rude too. They have no grace period at all. One day late and they threaten to turn your car off. In the end my car is worth about 4500 and the sales price is over 11000. Stick finance charges on it and after 4years of paying almost 400 a month they will be getting 18000. When you ask why the purchase price is so much they tell you the limited warraty price is included. Going over the fine print of the warrany it doesnt cover alot and theres no way a 12 month warraty cost 7000. more

Great Staff! 1/30/2013

The staff were great to work with. They were friendly and very helpful. I would really recommend this location to friends and family. I got a great car at payments I can afford. more

no good 1/7/2013

when my family and i first walked in there was an issue wit another customer happening in front of us. the family was about to purchase a car, the womans son had a call from work and stepped outside to answer it. when he came back in they were refusing to sell them a car bc he took the phone call. So my family and i sat down and listen to thier credit rebuilding speech. (gimic) and they then assesed our trade in and money down. i only came to that lot bc i was interested in one car specifically. after hours of paperwork and a video and voice recorded interview (crazy questions, and i felt like a criminal of some type) they then proceeded to tell me with almost $4000.00 down i didnt qualify for a newer car,( those were basically eye candy to get you on the lot) so you can pay triple for a 3000.00 car??? made no sense to me..... but they pulled a couple around and i test drove them anyway, all of witch had problems. when i brought them to their attention they couldnt tell me what was wrong with them, but told me if i did purchase one i could bring it back ater and they would fix it?? needless to say, i did not pay 12000.00 for there 3000.00 dollar cars and got a very rude departure. 4 hours of my life wated. and there was a dealership down the road more than willing to help me. please beware!!! more

terrible service and pricing 1/6/2013

I bought a vehicle here and it was a emon! One thing after another wrong and they have the worst service department that half way rigs your car back together.. Stay away!! I am about to bring my car back and drop it off with them because its value is 2500 yet im paying 17,000!! more

Excellent! 11/25/2012

I received great service from Smart Auto. They helped me get into a new vehicle and explained the importance of credit rebuilding to me. more

terrible 10/4/2012

The people are rude as can be or they hit on you. more

not so good smart auto 5/25/2012

This was the worse car dealership I have ever went to ! Very very bad compnay. I also know about 3 other people who have wasted their time there ! Please go to a better dealership ! You WILL waste your time there ! more
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Additional information

  • Hours:

    Mon-Fri 10am-8pm, Sat 10am-7pm
  • Payments:

    American Express, Master Card
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