We came in for a ""Grade A Irregular"" but couldn't find a shade we liked. Then we were shown a carpet sample that was not an Irregular. The savings were not as good as on the Irregulars but still not a bad price. We weren't shown a roll because ""that's done with Irregulars only"". We liked the shade and so we bought. \r
The installation was very good. As the other reviewer indicates, Ron Denham does outstanding work and explained the process quite well.\r
The first time we vacuumed the carpet a significant amount of fiber ended in the vacuum bad. We thought this was probbaly normal the first time or two. However, large amounts of fiber contuinued to be sucked up. We called Sloanes and at first they said it's normal, give it some more time. We've purcahsed new carpet a number of times and never had this experience. Eventually Sloanes had a carpet tester sent out by Mohawk. He was in and out in less than 10 minutes, refused to see the vauum bag full of fiber and issued a whitewash report, claiming no issues. Sloanes would not take an active role in this matter and said we had to hire our own carpet inspector to issue a second report. We couldn't find one in the area in the phone book or internet, and then decided to stop complaining. \r
After a little over a year, the fiber is no longer coming up in large amounts, but then again, the carpet is noticably thinner in vacuumed areas vs. under the beds, etc.\r
We remain disappointed with Sloanes for not helping us with Mohawk and will never buy another Mohawk carpet again. It's anti-intuitive but it looks like buying a Regular carpet from Sloanes gives you a better chance for problems than buying an Irregular.
Pros: Great Installer
Cons: Quality Problems Not Resolved