We have bought five beds from here. The customer service is excellent. Save your receipt, make sure you cover your mattress, don't cut the tags off the mattress, and if you have any problems they will take care of it, as long as the warranty is still good. For a top quality mattress thats 15 - 20 years. We love our Nature's Rest Mattress set from there. It is spring free so it is ultra comfortable. Watch for their sales and you can get a good deal.