I recently got some new ink done here and I was beyond thrilled with the entire experience. I was nervous b/c I was getting it on my foot which I've heard can be pretty painful, but it was really not bad at all. Ben was so nice & was good about helping me chill out! also everything was extremely clean. My friend who went with me had some touch-up work done, and a cousin of mine got her son's name on her back a few months ago and was equally impressed. Very professional, always willing to answer any questions, and willing to explain every aspect of the procedure. Will most def go back!