Talk about nervous! This was my first wax ever! And I decided to treat myself as a birthday present. I had poured through MANY websites and reviews, looking for the establishment with the highest ratings. I chose Stella based on the many positives reviews and was not disappointed. Let me also say that I am African American with very course hair and wanted to find a place to address that. Stella is the sweetest and most professional woman ever. I was a little nervous as her establishment is a home based business, so I brought my bf with me. After going upstairs to her loft, we were taken aback by how clinical and ""doctor-office-like"" the setup was. Loved it! OK....THE ACTUAL WAXING....yes it hurts (forgot to take the aspirin like she told me to when I set up the appointment), but it was tolderable. It was strange to have a complete stranger looking down in your ""goodies"" with a lighted magnifying glass, but hey....I'd asked for a brazilian....and I am now smooth as silk sheets on a bed. If you are now searching through ads and reviews, looking for a waxer, just call Stella. There's no waiting room, no backed up appointments, no cold, sterile environment, very professional and explanatory and thorough. The only reason I didn't give 5 stars is because I have no other comparison to base this on. And right now, I won't be trying anyone else. Call Stella.