This was the worst spa experience I have ever had. I booked the appoinment a month ago - 5 pm for facial and 6pm for massage. I run a business and rushed out to get there on time, only to have to wait almost 1/2 hour. By the time I got into the facial room, I was already irate. The person clearly rushed to ensure that I wasn't too late for my massage. She showed me the massage room, got undressed and laid on the massage table, waiting for someone to relax me and work out my work-induced kicks. The masseuse came in, looked at me and said ""which part of your body would you like me to touch since you only have a half hour."" Wait a minute.. I booked an hour massage and I was at the place on time. If your spa can't follow the schedule (the aesthetician complained about this to me), why penalize me. No answer from the young female at the desk, who lacks total customer service skills. So I was out my massage (they would have charged me full price despite the fact that they can't manage their schedule) and the masseuse was out her fee and tip. But, the dumb desk person absolutely didn't care at all. .