This company was absolutely terrible and my husband is currently drafting a letter to let them know how disappointed we were with their service. First of all, I get a call from my husband at 3pm the day of the wedding to ask for the wedding coordinator’s number. He didn’t want to tell me why, but I eventually got him to admit he wanted her to find the limo, which was currently a half hour late picking my husband and the groomsman up at their hotel to bring them to the church. As I panicked, the DOC found the limo, which was sitting in traffic and didn’t think to call and let anyone know that he was going to be late.
The limo ended up picking up my husband over a full one hour late, and because of that everything else was compounded into more lateness. The limo driver, who never even introduced himself to myself nor my husband, never even apologized for making us late to our own wedding. We used one limo to transport our entire bridal party, so because the limo was late picking up the boys, it also made my bridesmaids and I late to the church as well. To make matters worse, the driver (who spoke very limited English), did not help any of the girls out of the limo, just opened the door and stepped aside looking bored and annoyed. The driver also did not congratulate us after the ceremony, and did not have the champagne we were promised as a part of our package neither. When my husband asked about the champagne, the driver motioned to the front of the limo, and mumbled "it's up there somewhere" and shut the door on us. My husband, went to try and find the champagne, which was boiling from being left in the August heat. We couldn't even drink it. After arriving (late) to our ceremony venue, the driver waited around for my husband, and said “Where’s your credit card?" My husband told the driver that he would be receiving the gratuity which was already included in the contract, which it was, however the driver argued with him about it and said it wasn’t really included.
The driver wouldn't leave my husband alone, so my husband gave the guy $40 just to go away and leave us alone. To top it off, when we checked our credit card statement, the company OVERcharged us by $100 for a “gas surcharge.” The overall experience could not have been more horrendous, and I fully intend to share my review which as many other wedding review websites as I can, and will spread the word on the popular Wedding Website message board, The Knot. Terrible, terrible!