I am not afraid to say that after going here for 2 years, I hate this place.
DO NOT GO HERE.
a few things over the course that went wrong:
1. cost more money. I gave them my insurance, and over the course of 2 years of ordering contacts, they never used it! I found out only when I asked if a new insurance card would change anything, and they said ""no, because we don't have you down as having insurance"". WHAT? i had been paying way too much for my contacts for 2 years! they gave me one free box for each eye to make up for it and acted like it was the biggest favor ever. please.
2. poor service. one time i ordered contacts, paid for them, and the person at teh store forgot to put in the order. only after i called and asked where they were did they realize, and didn't even rush the order.
3. unprofessional. yesterday i went in (again, nobody called me to say that my contacts came in) and picked up my lenses, and asked why someone hadn't called or if they had called, why they didn't leave a message (thinking that perhaps i had been out of service). the guy responded ""oh no. we ALWAYS leave a message"". am i lying to you sir? no, i did not receive a freakin message. i assured him i had not and he just smirked.
these are just a FEW things. crappy selection of glasses? check. crazy people wandering in off market street? check. on and on. AVOID THIS PLACE.
Pros: on market street
Cons: rude,, ripped me off, bad selection, make mistakes a lot