My call to them was taken at closing time, (and they answered the phone!) and Jamie spent great amount of time working through what I needed and how he could help. Tyler and Jamie were out the very next day, Thorough inspection and concise explanation. Professional, courteous, and reasonable. I did not have them service my old unit (it had a service warranty still in effective for a same problem..that company was awful), even though they were willing to do so at the time. I got the Day & Night 2 stage w/air scrubber, great price and quick install. Tyler's install guys were also great, professional, courteous and quick. Great job. Tyler did the walk through and fine tuned anything that was needed. Great company! Great product! I am really really happy!