That review by the woman complaining here is based on the wrong information. She has ""out-thunk"" herself, and her basis is the INTERNET?
First, she is wrong about the gold values. If the dealer at SSC paid her $681.00 per ounce, that is a very fair price, based on the current market at about $1800 - $1850 per TROY ounce, at SPOT price. A troy oz is a different measurement than an avoirdupois ounce, like cereal, e.g. That creates a different calculation. She has calculated in error.
The 35% profit margin she discusses IS HIS profit margin, not hers. I find that statement about HER profit totally incomprehensible. How she would misinterpret that, I have no idea. What other businesses work on such short margins? As Luke points out, you don't get bullion price for scrap gold or silver. He'll only get about $950 an ounce for 14kt scrap. 14kt is only 58% pure, and American mftr's are allowed to mark 13.5kt at 14kt. When you ""scrap out"", you lose on the dirt that's underneath rings, in between links, and the lower karating. So, as a dealer, you are NOT going to see ""full"" melt values on assay.
The picketer/complainer is quite mistaken in her claim, here. Frankly, she has no right to complain, she got a fair price.
If I were the owner of Silver Spring Coin, I'd sue her for harassment, defamation, loss of future business, as we can see, one poster already said she wouldn't go there, based on the word of a person who is totally misinformed and simply wrong, which would substantiate such a case.
I am also suggesting to the owner that he contact city search and let them know about this ill advised, unreliable and misleading review.