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Showcase Honda - Phoenix - 0 Reviews - 1333 E Camelback Rd, Phoenix, AZ - Honda Dealers Reviews - Phone (602) 274-3800

Showcase Honda - Phoenix

1333 E Camelback Rd
Phoenix, AZ 85014
(602) 274-3800
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Editorial review from Citysearch 8/31/2013

I have NEVER given a company a bad or negative review in all of these years of internet purchases. It is just not my personality type. I have enjoyed, however, the guidance of a multitude of other reviewer's efforts over the years to shy away from problem performances, and so this one has made me so mad that I signed up for Google and Google Plus just to make this problem known. \r \r I ordered a simple replacement side mirror plastic cover from Showcase Honda, but for my exact model, year, transmission and every other identifiable quality, there were two possible part numbers. So, I ordered one, thinking that the return, if wrong, would surely be worth the return shipping costs. Well, I chose the wrong part. The tabs were simply not in the right place. I could tell immediately and did not even try to install the part. Here is where the problem begins. \r \r I called Showcase and left a message for the ""Parts"" Department. No answer. I tried again a few days later. No response. I emailed Showcase, and I called directly yet again. No luck at all. I am persistent, so I called one more time to the main number, not the Parts Department, and spoke to a very personable receptionist and explained my problem, my order number, and the total lack of response. I thought this would do it, because she said she would make sure the Parts Manager was informed and that I could await a response. Can you believe it? Absolutely NO RESPONSE. I simply wanted to send the one part back, at my expense, and try the other part number (which fit exactly, by the way, from another parts dealer). So, be fairly warned. There is absolutely no way to deal with these people in any kind of civilized, communicative way. I am very forgiving by nature, so when I thought the first few attempts were misplaced, I tried again and again but without any smidgen of satisfaction. As I type this, I am looking at the nicely packaged but wrong part which I guess I will just have to throw away. Unfortunately, this reflects on the upper management as well, and as a business owner, I heartily receive these (very rare) comments about my own business so that we can always move forward.\r \r Don't order online parts from Showcase as there is absolutely NO customer service to back it up. It is well worth an extra couple of dollars to go with a reputable supplier. more
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Additional information

  • Hours:

    Sun 9am-7pm, Mon-Sat 8am-10pm
  • Payments:

    Master Card, Discover, Visa
  • Neighborhoods:

    Camelback East