I went to the ShowPlace ICON theater tonight with my husband for a long overdue date night. We sat down, had dinner, and -- when we heard over the loudspeaker our movie was starting in 5 minutes -- we ordered some additional food and drinks to take into the theater. Imagine our surprise when the manager CANCELED THE MOVIE AND TOLD US TO LEAVE IMMEDIATELY. Excuse me? I'm standing there with a glass of Malbec and a pizza and being told to put down my food and leave because they were hosting a ""VIP event"". In other words, someone far more important than us had rented the lounge space and some manager at ICON decided they just didn't want to be bothered with the 30 people who they had sold tickets to watch a movie that night. Nope, no movie, no apology, took my drinks, shoved a pizza box at me to pack my food up and move along -- basically GET OUT so some celebrity and his friends can have a party in their lounge.
Only after I refused to be thrown out quietly was I offered a refund for my tickets and my dinner. Still no apology for the complete and utter disrespect of making a cold cost/benefit analysis that we didn't matter and that it's okay to push out customers for more important people.
I will NEVER go to this place again....