I ordered 4 CR123A batteries from ?Shootersonline? Ebay Store on December 22, 2011. I really needed these for customer orders I was fulfilling. I called one of their online reps, informed him what I was doing, and he stated there would be no problem getting the order out that Thursday the 22nd afternoon, via USPS first class mail.
I ordered the batteries, stated in my order what I was told about prompt shipping, and paid instantly. Although it was Thursday, just two days before Christmas, and I?m located just 55 miles west of Jacksonville, I figured I might have the order by Friday, or surely by Saturday?in time for Christmas.
The USPS system ?showed? a number, but no actual receipt or movement within the system. Nothing showed up in time for Christmas. I sent ?Shootersonline? a message within the Ebay messaging system, and received a reply stating they had no control of the USPS postal system. Based on that, I figured Shooters probably did the paperwork for the order, and may or may not have placed the order physically with the post office.
I emailed back that I would patiently wait for receipt, although my Christmas orders went by the wayside, because of this mess. I waited all the way until SATURDAY the 31st, and still had not received this order. The USPS system either showed no movement, or sometimes showed that the order was ?initiated? on December 24th. Although I was told by Shooters that it got shipped on the 22nd??!!
I called Shooters Saturday the 31st, after my mail had run, with no shipment still. I was told their Ebay people were not in that day, so I would have to wait until Monday the 2nd, which was the ?legal? holiday for the post office. They did say an Ebay sales rep would be in on Monday January the 2nd. In fact, one of the reps actually called me back a little later Saturday afternoon (score one point for that?) and told me he would get to the bottom of the situation, and call me back by noon, Monday the 2nd. Well, I actually received an early morning email message on Monday, with the following info:
?This is J___ from Shooters Online, we spoke on the telephone last Saturday. I gave you my word I would find a resolution by noon today and I want to make good on that promise. I have pick/packed/shipped four replacement batteries to cover the miss with the USPS. I apologize for the trouble this has caused and am doing everything in my power to make this right. I will also be filing a claim with the USPS since they lost this package.
Since the USPS is not picking up today, you will not see movement on the USPS website today. I have the package waiting by the front door of the warehouse with the other packages going out tomorrow afternoon (our postman usually picks up at 14:30 hrs).
Here is the postal tracking number: 4203***********************6494
Again, please accept my sincerest apologies for the trouble this has caused you. I understand your frustration, but hope that you might consider doing business with us again in the future.
REALLY? With all the above solutions, one would assume that the post office would receive the ?re-shipment? on January 3rd, and I would receive the order by the 4th, or ?surely? by the 5th. There is the tracking showing up in the system, not on the 3rd, as promised, but on the 4th. However, it, again, does not indicate receipt or any movement within the system! Today is JANUARY 5, 2012, A FULL 14 DAYS AFTER MY ORDER AND PROMISE OF SHIPMENT ON DECEMBER 22, 2011!
Now, does anyone see why I?m not happy with this company? Therefore, I am rating Shooters ONE STAR, and would rate less than that if the system allowed it.