Sherwood Pediatric Dentistry

On the positive side, Dr. Sherwood has a great demeanor with children and we had a positive experience in that regard. However, this practice has some of the most totalitarian policies of any medical service provider I have ever experienced. My two children we patients until we were fired for violating their on-time policies. Over the course of 2 1/2 years, my children were ""late"" for 4 appointments and we missed two appointments. But to clarify, the 4 ""late"" arrivals were each under 5 minutes late and in the case of at least one of those late arrivals, I had arrived on time and my wife and children arrived withint 5 minutes of the appointment. After these 4 ""late"" arrivals, we accidentally missed one appointment and received a certified letter notifying us that we would be ""fired"" from the practice if we violated the policy one more time. We made absolutely sure to arrive on time for the next appointment, but unfortunately failed to show for the next and now we have been fired. \r \r A couple of points: I understand that is disrupts a practice when people are late or miss appointments. However, being less than 5 minutes late to anything should not be considered ""late."" Particularly when your client base is children who have competing obligations, i.e., school, and parents who work and must juggle multiple responsibilities. Also, as anyone that lives in Austin knows, traffic can be unpredictable. \r \r In any event, I am frustrated that we've been ""fired"" from Dr. Sherwood, but am certain we will find a suitable replacement. In my experience, dentists are practically on every corner, and while Dr. Sherwood has a good demeanor, he's certainly not the only one in Austin. \r \r So a cautious note to parents considering Dr. Sherwood: Make sure you are never late, even 5 minutes. more

I was so insulted when I was dismissed as a patient for a balance of fifty dollars. Until I found out that my next door neighbor was dismissed for a balance of seventy dollars. The office manager was so rude. My four year old daughter's treatment plan was over $800 dollars after insurance!! I love Austin Children Dentistry the treatment plan for my daughter was one hundred dollars after insurance. My neighbor and I always pay our bills in a timely matter. more

They will no longer see my son due to only 1 late payment to this office. I only waited to make this 1 payment due to a divorced situation. When I tried to explain this they said ""they do not get involved in those situations and due to non payment ""On Time"" they will no longer see my son. I was never late until this time and the 1 work number they told me they called was incorrect. The payment of course was made to them but late....just beware....The lady in the front office would not budge, and was very COLD to say ""that I would have to find services elsewhere."" Needless to say my son is now without a dentist. more

I love this office. I have never seen kids so excited to visit a Dr before. The staff is very courtious, very organized, kid friendly, accomidating, and reliable. My kids are 4 and 9, they don't even want me to go back with them anymore! And can I tell you, I have never seen a cleaner office in my life! (even all the little toys and books are spotless!) I have to admit, the Dr has run late on me before, but I was explained that an emergancy had come in and he was working to get a small child out of pain. ( I totally understand, If it was my child I felt assured I would have the same response and attention and that is a good thing to know with a 4 yr old boy!) So, I am sorry to read the disheartning message from the last review, but just call them...once you talk to them you will get a feel for yourself of their warm loving kindness, love for kids, willingness to help, and genuine hospitality! We love you guys! Pros: Reserved parking for pts, fun waiting area for kids, they even supply the restroom with diapers, wipes and pullups!! Cons: Closed fridays, but understand they all have kids too : } more

My children have been to this office twice. Both visits left me frustrated. The first appointment was made about 4-6 months in advance, due to wait time. Our first visit, I was taking my then 3yr old and my 2yr old. If you have young children, you know geting in and out of the car is not an easy task. I went up to the second floor only to find they were not there. We were not informed that their office had moved. I called the office and left a message, I called again and was informed they had moved, and that I could still bring my children. Frustration sets in, b/c I know have to get my 3yr old and 2yr old back in the car, drive to the new location, and get them back out of the car.\r \r Second appointment is scheduled. The appointment is initially on a Monday. Late Thursday I find out I have a meeting at work on Monday, same time as the appointment. Friday morning I call to reschedule the appointment, the office is closed. I leave a message. I need to cancel or reschudule, please call me. Monday comes and goes, no call. Friday I get a bill for $50 for missed appointment. Calling on Fridays or the weekends doesn't count. They aren't in the office.\r \r Appointment is rescheduled. The appointment times are 10am and 10:20am. Children this age can only be seen in a specific time frame, due to the fact that they do better during this time. My girls get their teeth cleaned by the hygeniest and are done by about 10:40am. We wait for the dentist. At 11:30am the dentist still had not come by, and I see two patients who arrived AFTER us, be seen before us. I wasn't aware of a life and death situation where someone else should be checked out first. I guess making a 2yr old wait 1hr and 45 minutes is no big deal to them.\r \r I might add that no one from the office has called to explain the situation. After all, my children are just a dollar sign to this office. No bother if they don't return, they'll get their money from someone else. Pros: The hygeniest's were extremely nice and gentle Cons: The Dentist is not considerate of your time more