Great selection and a seemingly great web ordering system, but when I ordered a bottle of vintage champagne for next day delivery in the late morning, I received a call that evening from a very blas? employee informing me that next day delivery was not possible.
No apologies. No sincerity. Just ""it is impossible for us to make your delivery tomorrow, what do you want to do?"" No alternatives were provided.
He stated that despite its absence on the website, there was a $300 next day delivery minimum. He also stated that because of the Christmas rush, they were having issues making deliveries.
Given that Christmas is the same day every year and one of the most important seasons for the wine business, it is shocking that this was provided as an excuse.
Given the incompetence, I won't be ordering again from their website. Given the attitude, I won't be returning to the store.