To start, I will say that the hotel is in an excellent location, the pools are very nice, and the room was exactly what we wanted, but the service was unacceptable.
Shortly after we checked into the room, my daughter flushed the toilet in the bathroom and feces from a previous tenant floated out of the toilet. Water poured out and my partner had to wade through the mess to turn off the water at the source. We called the front desk and someone came and plunged the toilet and used towels to clean up the water, but no one mopped the floor or did anything to sanitize after having feces float through the room. Having this happen indicates that the room was never cleaned between tenants or the housekeeping crew would have noticed the clogged toilet.
The next morning, we called the front desk again because the carpet in the 2-bed room was soaked from the overflowing toilet and it was starting to smell. The maintenance crew came in and replaced the padding in the carpet and used blowers to d