Hope you're having a good day. I stayed in room 10_ _ something on November **th for 1 night. First of all, I did not request a handicapped room. I am not handicapped then why was I given one? I was too tired to come down to the front desk to replace the room to a regular one so I thought it would be okay. Biggest mistake. The toilet seat was broken in the room. Maybe the maintenance should take a look at it. The walk in shower is not so great. The water from the shower still leaks from underneath the shower curtain and made a puddle on the floor by the toilet, despite the fact I had 2 towels on the floor to soak the water. So, the next day I decide to leave, Your Valet Parking people are so rude. I come down at 10:00AM. The PRICK, yes i am using the term PRICK.. tries to charge me for the parking $50.00 when it clearly says 25 bucks for 1 day maximum. For Lord's sake I was in at the Hotel for less than 12 hours knowing the fact I checked in at 10 o'clock. So, the PRICK in a beanie says, It'll be just a moment. 10 minutes go by, 20 go by. I ask him once again, how long it would take, again he says just a minute. In the meantime, another guest comes down. says he has lost the ticket to the valet car and he'd like his car back. And the Prick looks him up by the guest's last name and room number and brings his car within 10 minutes. And here I am standing in the rain for almost 30 minutes now. I ask the Prick to give me my goddamn keys and he says, ""I can give you the keys, but you cant get your car back because it's parking in the locked/hidden section of the garage."" I was beyond pissed at that point. I could care less for Grand Sheraton. I just wanted to get the fcuk out. Thanks to the Prick, I was late to the event I was trying to get to. . I would never come back at this Sheraton or at any other Sheraton knowing the fact that Sheraton doesn't really give a S**T about their Guest. all they need is money out of Our pockets.
Hope you keep on ripping people off,
Good Day Sheraton,
Much Love from an Unhappy Guest.