Absolutely terrible. The staff is unfriendly, there were constant waits for elevators no matter what time of day, the waterpark is mediocre at best. The hot tub was constantly filled with unsupervised children. The in-room movie rental service did not work because ""too many guests were using it"". They do not limit the number of guests per room and if you happen to get stuck next to a room full of screaming children, they do absolutely nothing to control it when you complain. This place is a giant waste of time and money!