This salon is a customer service mess. My first facial appointment, scheduled with HEATHER at SHEAR BLISS was canceled the day before (by Heather). This appointment was rescheduled for today (4/30) at 11am. After I checked in with the front desk, I proceeded to sit in the waiting area for 40 minutes. When I finally shared with the front desk that I needed to leave, 40 minutes is an unacceptable time to wait, the young lady asked if I had checked in with her when I arrived. She obviously did not remember me at all nor did she notice that I had been sitting in the Shear Bliss waiting area for more than 40 minutes. She then searched the computer and seemed confused. Apparently, my second appointment was also canceled. Not only did not I not receive a call from Shear Bliss regarding this second cancellation, but the young lady at the front desk did not even pay enough attention to check me when I arrived to discover that I did not have an appointment at all. I do not recommend HEATHER at SHEAR BLISS who obviously cannot keep her appointments and, quite frankly, after the atrocious customer service I received, I do not recommend SHEAR BLISS, either. There are too many other salons and spas in Central Florida to waste another 40 minutes of my life at this one.