My fiance purchased a ring without telling me, proposed to me, then we started ring shopping together. I didnt like the mountings at Shane Co, so we went to go refund the ring. It hadn't even been 30 days yet (they have 60 day guarantee) and we were refused anything but store credit/exchanges because they had filed for Chapter 11, YET they are running their business as NORMAL. I am going to small claims court to get the money back, and reporting them. If they want to remain a competitor in their industry, they should RESPECT their guarantees and warranties. I don't know much about law, or court ordered mandates, but I know that as a company who claims to be your friend in the diamond business, they should AT least stay true to their guarantees. An engagement ring is NO small investment, and it is something that you will have for life. Being in the industry they are in, they should KNOW this. I am beyond disgusted and angry with them myself, and I swear that I will get what's MINE.
Pros: The saleswomen wear a lot of makeup
Cons: They misrepresent the mission of their company