I used to eat here almost everyday when I lived close to Shakers. However, over the years things change, and for this eatery, not for the better. I came here based on what my past experience has been PLUS I had an Entertainment Coupon for up to $8 off! The hot chocolate was nothing more than hot water with a powder mix (very weak). My coffee was luke-warm! I guess they didn't want to take the chance of me burning myself and suing the place. While waiting for the meal to arrive, the waitress brought by someone's credit card (that someone saw and flagged her down). When the food arrived, I said ""Doesn't the Chicken Penne come with chicken in it?"" Yes it does, half way through the meal. It looked like the kind you'd buy out of the freezer section of the supermarket with the grill lines already in it. Dried out and cold. I could have summed up this whole review in one word: YUCK!