I was delighted to hear about the opening of SS having been to MSP several times. The food is good but I'm appalled & disappointed by the very obvious ""slowness"" of those taking orders. I've been there 3 times and this last time, after reading comments about their slowness across websites, I timed the length of time the cashier took w/ the customers. SLOW! On average, they were taking 4-5 minutes w/ each customer & sometimes longer: casually chatting & providing long-winded explanations, This was something I've never seen before anywhere; it was ridiculous. There is no sign of hustle in there at all not even among the 15 people standing in the kitchen who were chatting while 10 people were waiting for their buzzers to ring. McDonalds & Burger King have timers on their registers while the Burger Joint cashiers are so fast that they cut you off when you order. There are Burger Joint signs to help guide you to order quickly & the cashiers strongly steer each customer in that direction taking no more than a minute with each person, AND still there are lines there. So, what would the lines be like if Burger Joint pulled what SS is pulling? Probably out through the hotel lobby & down the block. SS, your food is good enough. I strongly urge you to change your technique b/c people are resenting the slowness which is obviously put into place to ensure long lines to create hype. People are not stupid &, if they are, they'll quickly hear about it by reading reviews or by word of mouth b/c I can tell you people talk. There was a line out the door when I showed up. There were only 2 of 3 registers open with many staff members standing around doing nothing but distracting those who were attempting to work. Then, the worst part, was the 2nd cashier just walked away for 10-15 minutes while the sole cashier chatted with each customer for over 4 minutes &, sure enough, the line grew longer. I resent this deception & you are quickly ruining a very good thing.
Pros: Good burgers and fries.
Cons: Purposely slow beyond belief to create long lines.