When a water pipe broke in our basement, we called this vendor in to try to save our carpeting. They did a cursory vacuuming and left. We had to call the owner to gewt someone to come back; when they vacuumed again and brought one blower. Later we had a contractor in who said that the carpeting could have been saved if several blowers had been brought in, along with a commercial dehumidifier. Also, the carpeting was never lifted so an antimicrobial could have been sprayed. Now it's too late, and the carpeting must be replaced. To say we're disappointed is an understatement.