Upon consultation I was impressed with Andria Burke. She gave us a folder with a lot of information. She didn't tell us the in the folder is a longer contract that says they are not liable for lost things. That is typical of professional organizers to have that, but Andria didn't even have us read it and there was another place in the contract where we should have signed. If we chose to take them to court we could probably win a lawsuit for stealing our stuff since Andria did not have us sign the entire contract.
When the actual service began I was not impressed and it became quickly apparent that all they were seeing is dollar signs. They were just trying to milk us for everything we have. Andria Burke and Nikki Havens husband stole things from us. Andria tried to take credit for things that were already organized thinking we wouldn't know. She was just standing around a lot ordering her other workers to organize for her. Andria seemed lazy and I was very surprised with how little work she did and the rest of the crew for how much we were paying them. They really seemed like spoiled people to be paid so much and act like it is still not enough. They tried pushy sales technique on my Mom to buy their overpriced products from them and when she resisted Andria got an attitude.
Nikki Havens and the rest of her crew all seem like kind of shady/creepy people that have no empathy or understanding for people who hoard or have chronic disorganization problems.
They will try to sound real nice on the phone, through email, and consultation, but don't be fooled, they just want to sell you to sign their contract so they get a license to raid your home and steal your possessions.
As soon as they come into your home they have a different attitude than when you have the consultation or communicate over the phone or email. I don't think these people really know what they are doing. Don't be sold by their pretty website. They don't care about organizing your stuff. They just want to throw it away and steal your valuables. They seem to look for clients with low self esteem like my Mom who don't have the energy to be assertive and read thoroughly through contracts because hey know they can take advantage of them.
They are terrible. There are many professional organizers out there that are better. I would be willing to bet they are among one of the worst in MN. If you have a mother who is a hoarder/ has a lot of stuff, go through it yourself and save the money. You won't regret it. You will feel better knowing you handled all the stuff yourself.
While a professional organizer might seem like a good idea if you have a lot of stuff and need help organizing, they really don't have anything to offer you can't do on your own. They are not worth the money. They will just handle your stuff poorer than doing it yourself. You know your stuff better than anyone. Don't let them think they know better than you, they don't.