There was a small issue wity my delivery order and after talking to a very nice manager at the store, I was offered my entire order all over again with a complimentary dessert. In any business, mistakes occur, especially with a restaurant as popular as Sergio's, mistakes are just part of life. It's how you handle them, and I was so very impressed by how they made up for what was a small mistake in such a large way. EXCELLENT service and food. Will always order from them!!