They have a good selection and good prices. They are good about walking the family through the entire process, but the biggest complaint that I have is that they seem to be a liitle pushy when it comes to some things. We wanted the funeral held at a specific church, but it wasn't possible. The family agreed to try a different church for the same day, but the funeral director wasn't listening and kept trying to explain why we couldn't get into that specific church on the day we wanted. It took quite a while to get her to be quiet about that church and realize that we didn't care if we couldn't get in and that we would be fine going somewhere else.