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Serenisea Resort Cottages - 1 Reviews - 36100 S Highway 1, Gualala, CA - Hotels & Lodging Reviews - Phone (707) 884-3836

Serenisea Resort Cottages

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36100 S Highway 1
Gualala, CA 95445
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(707) 884-3836
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DO NOT GO HERE!!!!!!! The owner is incredibly unprofessional and STEALS FROM YOU. My fiance and I used to love coming here until we tried to use one of the coupons they mail to yo...

BEWARE! 6/28/2016

DO NOT GO HERE!!!!!!! The owner is incredibly unprofessional and STEALS FROM YOU. My fiance and I used to love coming here until we tried to use one of the coupons they mail to you after your stay. It is a stay two nights, get the third night free and has fine print that would mislead ANYONE who read it. When I booked, I had them on speaker phone with my fiance and asked specifically if I would be able to use the coupon and read the dates on the coupon to the person on the phone. They told me that we would be able to use it and it wouldn't be a problem because the specific dates weren't listed. Well we got to the hotel late on the first night and no one was there, we got the keys and went to the house. The next day we went to check in and they would not accept the coupon! When we asked to speak with the owner who lives on site, he refused to come see us, until I was crying because we literally couldn't come up with the money and did not know how we were even going to get home. Keep in mind we also have an 11 month old baby with us! Finally, after the reception INSISTS to the owner that he comes to speak with us, he stomped inside and put his hands on his hips and asked us "WHAT?!". There was NOTHING professional about it and not only that but we could tell right then he was not going to have ANY sympathy for his extremely poor written fine print on the coupon. I had to put my hand out to shake his and introduce myself first, because he obviously wasn't going to do that and didn't even have the decency to shake it back!! After yelling at us and calling us unproficient in English, he then left the building- leaving us there with no one. The receptionist had scurried off once I made it clear it was that person who told me we could use the coupon because I recognized his voice. We left the keys at the office the next day (TWO NIGHTS) and went home thinking they would charge our card and maybe even take off the 3rd night. We did not want to speak with the people working there after the argument the morning before. more
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