I got a Groupon for Serenditpy and I'm sorry I didn't pay full price and go somewhere else. I have long super straight heavy healthy all-one-length hair. Or at least i DID. I hadn't gotten my hair cut in several months and I knew it was time to get my end cuts, but I thought I wanted a bit of a change as well so I thought I'd ask for some layers. I brought in a picture of shoulder length layered hair with fairly long layers. My stylist was Michelle and she looked at the picture and said ""well, you'll have to curl it"". I told her I knew that, since the layers were curly at the ends and I have straight hair. She then asked me why I wanted to cut it shorter (going to the length in the picture would have meant cutting off about 3-4 inches of my hair). What I should have said was ""because I WANT to"", but I said ""because my hair is pretty heavy"". Then she began to tell me that it was heavy because my hair in the back middle of my head was what was weighing it down. She said to leave most of the length and then cut layers in the rest. I said ok. ?? Then I asked her not to slither or razor my hair, as I have had that done before and I didn't like how it looked. She said ""that is because you have a lot of fine hair"". Whatever, I just didn't like how it looked in past cuts. She proceeded to layer the CRAP out of my hair and slither/razor the hell out of it. I told her that I didn't want to have to do much with it in the mornings and I don't think she listened at all. I don't use much/if any product in my hair and she said ""you should, product is your friend"". ?? When she went to blow dry my hair she put all kinds of root lifter in it, then blow dried it in a way that I would never be able to do at home unless I had 6 hands, then she BACK-COMBED my hair. I should have stopped her long before this, but I definitely should have stopped her here. I would NEVER back-comb my hair. She then hairsprayed the crap out of my head. I should have said something to her right then, but most of the time I get my hair cut, i'm not ""in love"" with it at the salon, but the next day after i wash it and do my own styling, i like it. I cried this morning doing my hair. She chopped it up so bad, it doesn't even look healthy anymore. I feel like i walked in there wanting something and i left after she did whatever she wanted to my hair. I feel so powerless at hair salons. If you tell them you don't want something and they do it anyway, if you stop them...who knows how your haircut will end up. I feel like even if i went back and told her how i felt, this haircut can't be fixed. I just have to wait several months for the layers to grow in enough to even do anything with it.