I have gone to Segale several times for our Disneyland trips. I thought the people were friendly and professional. The person that helped me each time knew very little how the Disnleyland package worked. I use to go to another place for my Disneyland package and they closed their office near my home so I found Segale to get my Disneyland package.
I now don't get the Disneyland package from any travel agency. I make reservations with Fantasy Inn in walking distance to Disneyland and buy my tickets from AAA, which saves money.