This is a large travel office. The people are friendly and helpful. I have used their services several times in planning trips to Disneyland. They were professional and helpful. The woman that helped me knew almost nothing about Disneyland. I knew a lot more and informed her about all kinds of things. If I had never been to Disneyland, I would have been in a bit a trouble. She was glad I informed her about Fast Passes and about all the different hotels we had stayed over the years.
Now I make my own hotel arrangements and I buy my tickets for Disneyland at AAA and save a bundle of money.